inbound setup for call center module - not working

unikbit

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Oct 5, 2008
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#1
Hello,

When I log in Agent console:

Agent: 100
Extention:3000

I get a call when I press answer no voice I can hear.

How can I debug to see what happen?

Thanks,
Silviu
 

unikbit

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Oct 5, 2008
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#2
I get in agent console but allthe button from the left are disabled.

Also the Call, Form,Script can't be accesed.
I have created a Script and also a form for the agent to be able to get data from inbound clients.

Why I can't access this buttons?

Thanks
 

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