Inbound Fax - Alternate Routing when Busy

Discussion in 'General' started by robfwtx, Jan 8, 2010.

  1. robfwtx

    Joined:
    Feb 10, 2009
    Messages:
    9
    Likes Received:
    0
    Hello,

    I'm setting up a fax server with a SIP Trunk that can handle up to 5 concurrent calls. I route incoming calls based on DID to a particular IAX2 extension. However, if I have trunk capicity, I want to be able to send that inbound call to any free IAX2 extension, yet still maintain the destination identified by the DID. With a PBX, I'd have a hunt group setup with multiple fax extensions. I don't see how to use a ring group with faxes.

    Example:

    IAX2 Extensions 20001-20010
    DIDs 333.444.2001 - 333.444.2010
    SIP Trunk Max Concurrent Call 5

    If DID ending 2001 receives another call while receiving a fax at it's Extention 20001, the next free extension would answer, take the fax, and route back to extension 20001.

    Hopefully someone has some ideas.
    Robert
     
  2. dicko

    Joined:
    Oct 24, 2008
    Messages:
    4,099
    Likes Received:
    0
    A ring group IS a hunt group if you choose the hunt "ring strategy" for the group it will behave exactly as a "terminal hunt group", there are other options choose one that suits.

    just set up the groupto suit and send the inbound route to it.
     
  3. robfwtx

    Joined:
    Feb 10, 2009
    Messages:
    9
    Likes Received:
    0
    Thanks.. it wasn't too clear in the route configuration screen since there was a separate fax section and ring groups couldn't be selected there.

    One thing I did notice, the IAX2 extension wouldn't answer if the inbound DID was different than what was entered in the extension. Would you recommend simply creating additional IAX2 extensions and configuring a ring group per incoming fax line? Or is there a better idea?

    Thanks,
    Robert
     
  4. dicko

    Joined:
    Oct 24, 2008
    Messages:
    4,099
    Likes Received:
    0
    Well that's one way, but hylafax (the underlying fax engine) is highly configurable as to how to handle a particular fax depending on it's metadata, that unfortunately is not configurable from Elastix. You've gotta get your hands dirty to do that.

    regards

    dicko
     

Share This Page