Inbound calls automatically redirected

kalderista

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Oct 21, 2008
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#1
I need some help creating an inbound route.

I have one ISDN card allready installed and working in elastix. I can receive 2 calls simultaneously but I don´t know how receive them in differents extensions. For example, all the inbound calls go to 100 extension, but if it´s talking to someone the line seems to be bussy.

How can I caonfigure it to redirect the second call to a different extension?

Thanks
 

Stinger81

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Oct 30, 2008
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#2
There are multiple options to accomplish this:

1. Forward on Busy
- In Feature Codes lookup your feature code for "Call Forward Busy Activate"
- Dial that feature code and follow the instructions to forward any calls for your extension when it is busy

2. Follow Me
- If not installed, install the Follow Me Module through the unembedded FreePBX
- Add Follow Me settings for extension 100

3. Ring Groups
- If not installed, install the Ring Group Module through the unembedded FreePBX
- Create a Ring Group and add any extension you want to it, in this case thus at least two

4. Queues
- If not installed, install the Queues Module through the unembedded FreePBX
- Create a Queue and add at least extension 100 to it, more if desired
 

kalderista

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Oct 21, 2008
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#3
Nice! The Follow me function is the one I need.

Thank you!

Unai
 

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