Inbound caller ID name

jobe

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Dec 22, 2010
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#1
We are using Xorcom hardware with a PRI. When a call comes in, the handsets display the incoming caller ID # twice, instead of showing the name and number. This happens on SIP devices, virtual faxes, and fxs ports. The caller ID name appears to be coming in through the PRI as it is shown in the CDR file.

Any thoughts on why this is occurring?
 

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