inbound call pop up with sugarcrm

daddy

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#1
Hi

Can someone direct me to a how to: where, your incoming call matches that of your contacts in sugarcrm and all the details of this person comes up via sugarcrm?

Thanks
 

6string

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#2
I have been working on this also.
I believe the inbound screen pop on this requires the pro version.
The outdial from Sugar does work though.
 

daddy

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#3
Whats the pro version cost?
 

6string

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#4
I don't know
If you log into Sugar as admin, then go to the Admin at the top right

In the Asterisk RD section and click

Enable Asterisk / VoiceRD Pro Version Displays a SugarPro popup features

If you enable this then try to dial from a contact it will popup a message

Go to http://www.voicerd.com/products.php
for more information or email ehoward@novacoast.com

Thats as far as I went
Thanks
 

donhwyo

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#5
You might try updating to the newer version if you haven't. The one that comes with Elastix is at least 2 versions old. If you are using Aastra phones there is some integration to sugars database there too.

Vtiger is a little more open source than sugar and is suposed to have astrisk integration also. There outlook connector is free. The version from Elastix is also old. There is a beta version that looks very nice coming.

Sugar may be a little more refined but vtiger seems under some light use to be fine for us. The beta version looks very promising and customizable.

FYI
Don
 

daddy

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#6
Thanks guys ill give it a try and post results
 

daddy

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#7

Elendil

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#8
Re: Re:inbound call pop up with sugarcrm

It has been a lot since this post has been updated, but I' m looking forward this also, I've investigated and it seems the module PBX manager comes in the 5.1.0 version of VTiger, I'm looking to upgrade it and see what happens.
 

akronis

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#9
Dear 6string , you can integrate Voicerd with Elastix ?

Regards
 

yjtrujillo

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#10
Hello:

When I logged in the queue and I get a call does not get the pop-up, any ideas?

Regards
 

jennymoore

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#11
If you're willing to consider a third party CTI solution for Elastix>SugarCRM integration, I would recommend checking out Callinize. It has a call pop up feature that displays the caller's info like phone number, time of call as well as call duration. If the caller matches a record in Sugar then it will display all relevant info about the caller and allow you to make notes and task creation for follow up. Here is a list of their integrations https://www.callinize.com/integrations/elastix/
 

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