If I login via phone to the queue, I get hangup

Discussion in 'General' started by cmrahman, Aug 26, 2008.

  1. cmrahman

    Joined:
    Jul 21, 2008
    Messages:
    47
    Likes Received:
    0
    Hi,

    Can somebody explain me, when ever I login to queue by dialing the queue number and the system ask me for agent number, I enter the agent number, it ask me for password, I enter the password. then it says agent logged in and it hangs up.

    Whats up with it? is it suppose to hang me up?

    Thanks
    CM
     
  2. rafaelantoniolr

    Joined:
    Jul 6, 2008
    Messages:
    54
    Likes Received:
    0
    The callcenter module make control of your extension, this is the reason of all time you have MOH while you are in the console agent login waiting or making calls.

    RAFAEL LEON
     

Share This Page