hylafax not producing pdf

relaxtelecom

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#1
elastix v2

hylafax was working perfectly with 30 virtual faxes operating and emailing a pdf attachment when a fax was received.
Today this has stopped working.

It still receives faxes and produces a tiff file but does not convert and attach the pdf to the email.

the email arrives with the details of the fax but with no pdf.

The only thing to have changed on the system was some freepbx updates were applied the day before

Can anyone help please?

Thanks
 

fmvillares

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#2
very strange as i update freepbx always and all other stuff never broke pdf conversion...
try to erboot server and look into hylafax logs to see if any scripts is getting blocked
 

relaxtelecom

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#3
I have tried rebooting the server to no avail.

I have looked in the hylafax logs and asterisk logs and cannot see anything obvious.

A colleague of mine was unable to convert a file from the command line and suspects ther may be a problem with ghostscript.
 

relaxtelecom

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#4
I have also noticed a further problem.

I first create a new iax extn then create a new virtual fax. The new fax does not initialize on the virtual fax list status. It says on ttyiax35 where the others say running and idle.

When calling it just gives busy tone.
 

fmvillares

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#5
Re: Re:hylafax not producing pdf

mmm updating failure?? permissions issues? did you look at that?
 

relaxtelecom

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#6
Sorry I am relatively new to linux. Do you kow what permissions I need to check and what they should be?
 

fmvillares

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#7
Re: Re:hylafax not producing pdf

permissions in file folders that belongs to fax and pdf / tiff conversion, ghostscripts files , etc, permissions to execute in PHP, etc if you are a newbie in linux i dont think you can change that items
 

relaxtelecom

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#8
Solved by a very helpful Elastix Support engineer

chmod 4755 /usr/bin/sudo
 

fmvillares

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#9
Re: Re:hylafax not producing pdf

excellent as they are the official support and get paid for it hurray!!!
 

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