hylafax not producing pdf

Discussion in 'General' started by relaxtelecom, Feb 28, 2011.

  1. relaxtelecom

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    elastix v2

    hylafax was working perfectly with 30 virtual faxes operating and emailing a pdf attachment when a fax was received.
    Today this has stopped working.

    It still receives faxes and produces a tiff file but does not convert and attach the pdf to the email.

    the email arrives with the details of the fax but with no pdf.

    The only thing to have changed on the system was some freepbx updates were applied the day before

    Can anyone help please?

    Thanks
     
  2. fmvillares

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    very strange as i update freepbx always and all other stuff never broke pdf conversion...
    try to erboot server and look into hylafax logs to see if any scripts is getting blocked
     
  3. relaxtelecom

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    I have tried rebooting the server to no avail.

    I have looked in the hylafax logs and asterisk logs and cannot see anything obvious.

    A colleague of mine was unable to convert a file from the command line and suspects ther may be a problem with ghostscript.
     
  4. relaxtelecom

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    I have also noticed a further problem.

    I first create a new iax extn then create a new virtual fax. The new fax does not initialize on the virtual fax list status. It says on ttyiax35 where the others say running and idle.

    When calling it just gives busy tone.
     
  5. fmvillares

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    Re: Re:hylafax not producing pdf

    mmm updating failure?? permissions issues? did you look at that?
     
  6. relaxtelecom

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    Sorry I am relatively new to linux. Do you kow what permissions I need to check and what they should be?
     
  7. fmvillares

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    Re: Re:hylafax not producing pdf

    permissions in file folders that belongs to fax and pdf / tiff conversion, ghostscripts files , etc, permissions to execute in PHP, etc if you are a newbie in linux i dont think you can change that items
     
  8. relaxtelecom

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    Solved by a very helpful Elastix Support engineer

    chmod 4755 /usr/bin/sudo
     
  9. fmvillares

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    Re: Re:hylafax not producing pdf

    excellent as they are the official support and get paid for it hurray!!!
     

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