How to transfer an outbound call - Please help!

Discussion in 'General' started by coyoty, Sep 21, 2010.

  1. coyoty

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    Hello to all

    This might not be something new but i couldn't google my way out of it.

    The scenario is this.

    Manager asks secretary to make an outbound call and then transfer that call at his extension.

    An example as plain as possible:

    Secretary calls Mr X and he answers. Secretary needs to transfer Mr X at the managers extension. Manager picks up the phone and the secretary informs him that Mr X is on the line. Secretary hangs up and the manager talks to Mr X.

    If Mr X had called the secretary then the transfer could be easily completed but it doesn't work the other way around.

    When i make a call and i want to transfer that call to the colleague next to me and i press *2 i can hear the DTMF but nothing happens... is there a way around this?

    Thank you
     
  2. coyoty

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    Anyone plz??

    My system is based on plain PSTN devices connected on an Openvox A1200.

    If someone calls me and hits the *2 it transfers fine but why when I CALL someone and then i want to transfer the call asterisk cannot hear the *2

    How can i make an attended transfer?
     
  3. atrin

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    dear coyoty

    does your problem solved?

    try the transfer by "##" and after that place your ext
     
  4. sandercol

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    you can do.
    Option 1.
    when u have the call press ## and u listen TRANSFER them press the extension.
    OPTION 2 atended transfer.
    when u have the call press *2 and u listen TRANSFER then u press de extension XXX and when the other extention answerd u handup up ur phone and the call pass to the other extention
     
  5. coyoty

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    Problem was solved.

    On the PBX tab -> section "general settings" option "Asterisk Dial command options:" i added "Ttr" as well as on the option "Asterisk Outbound Dial command options:" i added "Ttr"

    This way by pressing *2 i can transfer the call either when i am the calling party or the called one.
     
  6. atrejo

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    Thank you for posting the solution, coyoty.

    It's always useful to know how an issue was resolved.
     
  7. marioemmink

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    So now anyone who calls to your company can transfer themselves and have access to a dialtone? Not too safe I imagine...
     
  8. dwhoff

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    You did notice "Outbound Dial command options:" i added "Ttr"" (emphasis mine). Given that, only someone you call can transfer themselves. Not much chance of a malcontent
    A ) realizing the hole
    B ) coercing someone into calling him/her

    For the original poster:

    You don't need the small t in the outbound dial command. It creates a minor security hole that would allow a called party to transfer themselves around.
     
  9. coyoty

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    Yes you are correct. I have removed the small t

    Thank you!!
     

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