How to set the IVR and unable to see Digital Receptionist

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Oct 29, 2015
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Unable to view the Digital Receptionist option under IVR tab, How to enable this, Can any one help me how to set the IVR for Example, “Hi, you have reached the XXXXX. Press 1 for Reception, 2 for the Sales, 3 for Marketing, 4 for test, 5 for Dr. Wong, 6 for the Admin Office or you may simply hold and your call will be answered by one of our available receptionists. If no one answers your call, please leave a message”. -
Then hang up

Note, Attached will be the option I see when I click on PBX-IVR

-Niranjan
 
Joined
Dec 3, 2007
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Re: How to set the IVR and unable to see Digital Receptionis

hi

Like i said, this procedure is described into the manual Elastix Easy.
Just read and apply it.
So download this manual at first, and next, if you have any problem, let us know.
 
Joined
Oct 29, 2015
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Re: How to set the IVR and unable to see Digital Receptionis

I downloaded the manual, But I am able to upload the recorded audio file, But when I test the audio is not coming up.

-Niranjan
 
Joined
May 29, 2012
Messages
46
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Re: How to set the IVR and unable to see Digital Receptionis

Niranjan,
Please check the audio file what you are uploading is in the given format ( Ex: Alternatively, upload a recording in any supported asterisk format. Note that if you're using .wav, (eg, recorded with Microsoft Recorder) the file must be PCM Encoded, 16 Bits, at 8000Hz:)
Hope this help
 

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