how to play IVR for Outbound call

kareem

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Dec 9, 2009
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#1
hi every body

this a big problem i have read an article and this is apart of it

Instead of connecting live callers to an agent when the phone is answered, outbound IVR applications use advanced speech recognition and dual tone multi frequency to help callers more easily interact with the automated system and complete transactions without the need for human assistance, or the systems can route live calls to agents when needed.

knew any body knew how to do this


thanks
 

jgutierrez

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Feb 28, 2008
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#2
You use the originate command from the CLI, for example:
originate Local/number_to_dial@from-internal extension s@ivr-2
Where you have already created an ivr, and on the configuration file was named ivr-2.

But if you want to do an automatic task, you may need to create an AGI, and do some programmaing using AMI functions, etc...

As well, if you read this post, it may give you a clue on what you want:
http://www.elastix.org/index.php?option ... mitstart=0
http://www.elastix.org/component/option ... 0/lang,en/
 

kareem

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#3
thank you jgutierrez

it works

by the way your answer was the first helpful answer i have :lol:
 

kareem

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#4
it work and i'm very happy about it but

there is a problem with the report

when i made a campaign and the csv file has one number say 0162657845
he will here my message and he may hangup before he goes to my extension or the agent who will receive the call

the report will look like this
Queue Type Phone Transfer Status
600 Outbound 160926786 NoAnswer


how can i make the duration of the call appearse in my report:dry:
 

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