How to get line 2 to ring if line 1 is busy?

Discussion in 'General' started by anythingtech, Mar 1, 2011.

  1. anythingtech

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    Our main phone (receptionist) is a 12 line phone. All 12 lines are configured with the SAME extension (ext. 300).

    I am trying to figure out HOW to get the 2nd - 12th line to ring if the receptionist is on line 1 etc...?


    CURRENT SCENARIO:

    Our customers dial our main #, 800-xxx-xxxx, which is routed to extension 300. If receptionist is NOT on the phone, then line 1 starts to ring and upon picking up phone the call is connected. Everything works well here.

    HOWEVER;

    THEN, during the above phone call, when a 2nd customer calls 800-xxx-xxxx, that caller immediatley gets the "Busy Voicemail" message.


    DESIRED SCENARIO:

    If receptionist is on LINE 1, we would prefer any additional calls (i.e. 2nd customer) to ring on LINE 2 -- where the receptionist may place LINE 1 on hold, and answer line 2. And so on / so forth for the remaining available 12 lines on the phone?
     
  2. DaveD

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    In Freepbx turn on call waiting under the particular extension and it should work
     
  3. Luis Diego

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    Telephone Cisco SPA 500 attendant console
     
  4. fmvillares

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    call waiting on for that extension is the best solution
     

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