How to get line 2 to ring if line 1 is busy?

anythingtech

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Feb 25, 2011
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#1
Our main phone (receptionist) is a 12 line phone. All 12 lines are configured with the SAME extension (ext. 300).

I am trying to figure out HOW to get the 2nd - 12th line to ring if the receptionist is on line 1 etc...?


CURRENT SCENARIO:

Our customers dial our main #, 800-xxx-xxxx, which is routed to extension 300. If receptionist is NOT on the phone, then line 1 starts to ring and upon picking up phone the call is connected. Everything works well here.

HOWEVER;

THEN, during the above phone call, when a 2nd customer calls 800-xxx-xxxx, that caller immediatley gets the "Busy Voicemail" message.


DESIRED SCENARIO:

If receptionist is on LINE 1, we would prefer any additional calls (i.e. 2nd customer) to ring on LINE 2 -- where the receptionist may place LINE 1 on hold, and answer line 2. And so on / so forth for the remaining available 12 lines on the phone?
 

DaveD

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Nov 12, 2007
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#2
In Freepbx turn on call waiting under the particular extension and it should work
 

Luis Diego

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#3
Telephone Cisco SPA 500 attendant console
 

fmvillares

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#4
call waiting on for that extension is the best solution
 

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