How to change the music for any agent.

danardf

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Dec 3, 2007
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#1
Hi.

When an agent login, he have a music into your extension to waiting call.
I would like to change this music class by another music class.
I did deleted acc_1, but impossible to remake this music, "invalid class name"
for example, I would like use an existing MOH instead of always this default MOH.

Thanks for your help
 

saidmsl

Joined
Nov 20, 2008
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#2
create a class and upload your music

Use the MOH defined in queue

it will be played to all agents inside the queue

Rgds
 

danardf

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#3
Yes, is true but I did make it!
I already have a new class with several MOH.
When I've an incoming call into this queue I've well the good MOH, but when the client hangup, I've the old MOH and not My new class!
 

Disaster

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#4
You need to also change the agent.conf file.
 

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