How to change the music for any agent.

Discussion in 'General' started by danardf, Dec 7, 2009.

  1. danardf

    Joined:
    Dec 3, 2007
    Messages:
    8,069
    Likes Received:
    12
    Hi.

    When an agent login, he have a music into your extension to waiting call.
    I would like to change this music class by another music class.
    I did deleted acc_1, but impossible to remake this music, "invalid class name"
    for example, I would like use an existing MOH instead of always this default MOH.

    Thanks for your help
     
  2. saidmsl

    Joined:
    Nov 20, 2008
    Messages:
    65
    Likes Received:
    0
    create a class and upload your music

    Use the MOH defined in queue

    it will be played to all agents inside the queue

    Rgds
     
  3. danardf

    Joined:
    Dec 3, 2007
    Messages:
    8,069
    Likes Received:
    12
    Yes, is true but I did make it!
    I already have a new class with several MOH.
    When I've an incoming call into this queue I've well the good MOH, but when the client hangup, I've the old MOH and not My new class!
     
  4. Disaster

    Joined:
    May 28, 2009
    Messages:
    59
    Likes Received:
    0
    You need to also change the agent.conf file.
     

Share This Page