how to assign queue to Agent?

cmrahman

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#1
I have callcenter 1.1 installed. I have created the agent. How do I assign the agent to queue? Where do I assign that?

Thanks
CM
 

cmrahman

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#2
more info...

Once I login to callcenter console as agent, it works fine. I get the music for waiting. Also, when I dialed in from outside, I go to queue and music plays. But they do not connect each other. Both just playing music. Whats up with this?

Thanks
 

ft1

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#3
Did you finally manage on how to solve this issue?

if so please let me know

Thanks
 

cmrahman

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#4
You have to create agents under callcenter module. Then you need to add that agent in the queue as A1001. Make sure you put "A" infront of the agent number. Last, you need to have a extension that will login to the agent and volaa.. it will work.

Thanks
CM
 

ft1

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#5
Thanks for your help
Your recommendations work
The call get routed to the agent's phone but the agent console doesnt detect the call and the logs doesn't reflect those events.

Do I need to do something else to get this fully working?

Thanks again a best regards
 

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