How do i turn off prompt before customers calls

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Apr 30, 2008
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When i make calls as a customer i get a prompt saying how much balance there is and the number you want to dial, i want my customers to dial directly, and i want card type to be post pay it ask me for a balance amount before making a customer even when i set a credit limit and postpay option, how can i turn of the promp so customers can dial directly? and how can i a set a card type to post pay without putting a balance amount?
 

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