How can I disable the hold music while waiting for the autodialer to connect? It's driving my operators nuts. I found the wav files for the music. I renamed them all to .old but the music is still playing.
I believe the contents of the the directory you specified is played with no regard to the file extension.
You could play silence to the agents (upload a file of silence, delete the rest), but this "music" would be also be heard (or not heard) by the callers in the queue.
Perhaps an alternative solution can be found by searching these fori for agentlogincallback, but this behavior might not be what you are used to, (agent gets a ring on their phone when the have a call and must answer to handle it, rather than being "online" and hearing a beep)
Ok, so, I copied Marcelo's paloSantoAgentConsole.class.php file into notepad++, saved it as a php file, winscp'd it to my server, replacing the other file, and I get the same error everyone in that thread was initially getting...
"Number Agent already connected with extensiona 999b SIP/999c e '001' (musiconhold is 'default'"
Not only that, but I am getting constant calls to my soft phone from my asterisk trunk number. There is silence and then it hangs up. This does not stop. And it happens if I'm logged in with a different extension than 999. I replaced the file with my backup and it is still happening!
Here is the file I copied from marcelo's, renamed to txt. Any ideas?
EDIT: Jorge in support told me there was a bug where an Agent will get hung up as still logged in. I can see that when I pick up the calls, Agent 999's calls for today increase. Does anyone know how to fix this? I rebooted the server and it's still happening, constant calls to any extension I am logged in with.