help please with call center module

orfeox

Joined
Jan 29, 2009
Messages
7
Likes
0
Points
0
#1
hi I have a elittle trouble with the call center module in the section agent console, when I press the options call,script or form the agent come to logout/disconet
 

orfeox

Joined
Jan 29, 2009
Messages
7
Likes
0
Points
0

skarootz

Joined
Oct 16, 2008
Messages
6
Likes
0
Points
0
#3
Really weird, I havent see that, but Im having a similar problem... If I press BREAK, there is no way no unset the UNBREAK button.
 

telecomtechnician

Joined
Jan 8, 2008
Messages
422
Likes
0
Points
16
#4
Hi there
Please check this two things:

Did you verify that the autodialer is running?
Did you verify that the agent is correctly configured in the queue?


Waiting for your comments

David Medina
 

orfeox

Joined
Jan 29, 2009
Messages
7
Likes
0
Points
0
#5
yes I check that and all thing look fine
if I press any of this botton it'll show me agent logout
 

orfeox

Joined
Jan 29, 2009
Messages
7
Likes
0
Points
0
#6
HI friends I found part of the problem this happen when I use IE 7. with firefox this dont happen.

now I have other trick in firefox the form dont load when I press form dont show me the form that I did in the form seccion
 

unikbit

Joined
Oct 5, 2008
Messages
84
Likes
0
Points
0
#7
I have the same problem, after log in the buttons "call" and "form " dont't work, only the scrip is shouw me the text.

Also when a call come in nothing happen in agent console, doesn't show the caller id, nothing switch to green

thanks
 

Owarrior

Joined
Jan 30, 2009
Messages
16
Likes
0
Points
0
#8
unikbit, orfeox,

your call center modules are not properly configured!!

goto queues and make sure your agents are listed as AXXX, and create the same agent number XXX in call center agents, the in configuration use login: admin pass: elastix456 (pls check in wiki) and start the dialer pls save config and you'er done
 

Members online

No members online now.

Latest posts

Forum statistics

Threads
30,902
Messages
130,888
Members
17,568
Latest member
mehdii_igi
Top