FOP2 whisper functionality

garfield81

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#1
Just installed FOP2 on elastix and everything seems to working fine including listen but for some reason the "listen and whisper" does not work as I could only listen and not whisper. Don't know if I am doing something wrong?
Also for the recordings does the monitoring page in elastix show recording for all users or just the logged in users assigned extensions.

Thanks
 

saleh

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#2

garfield81

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#3

jgutierrez

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#4
Try it with an updated Elastix 1.6, it uses asterisk 1.4.28
 

garfield81

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#5
jgutierrez said:
Try it with an updated Elastix 1.6, it uses asterisk 1.4.28
So I just run "yum -y update". Is that recommended even for a production server?

Thanks
 

eonkibar

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#6
? am also using elastix 1.6.2 and also I can listen calls but I can not whisper any caller! Is there any way to solve this issue except using fop2?
 

jgutierrez

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#7
How are you listening your calls?
What feature code are you using?
 

eonkibar

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#8
I am using 555 for spying but I cannot whisper the agents. I am new about elastix so I did not change any side of code implementations. The feature codecs is default of this version I did not change anything. The tutorial says "w" or "W" for whisper but where am I use these keys? Most of forums say it is a bug for 1.6 of elastix, but there should be a way for solve this problem?
 

jgutierrez

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#9
Lol...
There is no bug... that is the way chanspy is suppossed to work, only spy and NOT whisper.

If you are using elastix 2.0 with asterisk 1.6 you may press the following digits to change the spy mode:
Code:
    DTMF to switch between spy modes.
        4 - spy mode
        5 - whisper mode
        6 - barge mode
 

eonkibar

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#10
Yes I am using elastix 1.6.2 but nothing has changed when I press 4,5 or 6! I can only spy with press 555 then call button? Any idea?
 

jgutierrez

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#11
If you are using elastix 2.0 with asterisk 1.6 you may press the following digits to change the spy mode:
lol... Don't rush, and read the complete message :woohoo: I said Elastix 2.0 with asterisk 1.6 NOT elastix 1.6

Anyways..
If you have Elastix 1.6, you may write down a custom context to do the whisper function.
Edit /etc/asterisk/extensions_custom.conf and leave the top section as:
Code:
[from-internal-custom]
exten => 1234,1,Playback(demo-congrats)         ; extensions can dial 1234
exten => 1234,2,Hangup()
exten => h,1,Hangup()
include => agentlogin
include => conferences
include => calendar-event
include => weather-wakeup
include => custom-spy
Then at the end of the file, add the following context:
Code:
[custom-spy]
exten => 556,1,Answer
exten => 556,n,ChanSpy(,w)
exten => 556,n,Hangup
Then execute from console:
asterisk -rx "module reload"
and try it dialling 556
 

eonkibar

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#12
Thank you very much, you have saved my life :)
 

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