Follow-Me External Usage

Discussion in 'General' started by pat7047, Jul 30, 2010.

  1. pat7047

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    Hey everyone. First post here. I just had a quick question.

    We're currently using Elastix 1.6-12 at our office. I have a user here that wants to have her cell phone ring after her office phone has finished ringing then go to her office phone voicemail.

    So I setup Follow-Me for her extension. Here are the settings:

    [​IMG]

    They're just basically settings, but I don't think something this simple should be this complicated. In the Follow-Me List I have her cell phone number starting with a '9' (we hit 9 to dial out) and ending with a '#'.

    I can call her office phone extension (149) from my office phone. It will ring for 10 seconds, then start to ring her cell phone, then go to her office voicemail (assuming she doesn't answer). Now here's the problem... Whenever I call her outbound CID (her direct office number) from my cell phone, it rings her office phone for 10 seconds and then goes to her voicemail (assuming she doesn't answer). It completely skipped going to her cell phone.

    Does anyone have any ideas why this might happen? Any help would be greatly appreciated. Thank you.
     
  2. pat7047

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    Any ideas? Thanks.
     

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