Field Meanings

Discussion in 'General' started by blangys, Mar 9, 2010.

  1. blangys

    Joined:
    Sep 24, 2009
    Messages:
    94
    Likes Received:
    0
    Can anyone tell me what...

    Answering Delay

    Service Percent

    AMI Persistant Session

    mean and how they impact my call center on the outboudn side? I would appreciate it! Also - anyone know if there has been a revised document since the 1.0 user manual? If not, I can update the 1.0 manual to at least include the basic steps to get the outbound call center working. I almost dumped the platform because as it is layed out in the current manual, it does not work.
     
  2. 6string

    Joined:
    Mar 20, 2009
    Messages:
    44
    Likes Received:
    0
    I too need this and any other additional information on the Call Center Module

    Thanks
     
  3. Amphibian

    Joined:
    Sep 8, 2009
    Messages:
    1,128
    Likes Received:
    2
    Mr. Langys,

    Did you by chance complete a manual for installing & running Call Center or find one that is more current?

    Would be interested in helping to put one together also but would like to see what you have so far, mine may be totally off the wall so I would like to do some comparisons if possible.

    Also, on your website you mention in your video that a pc card is available for some of the avaya & at&t older style phones. What would I look for, in other words, is there a certain card or cards to seek out or do you have them available?



    Thanks
    Amphibian
     

Share This Page