Can anyone tell me what... Answering Delay Service Percent AMI Persistant Session mean and how they impact my call center on the outboudn side? I would appreciate it! Also - anyone know if there has been a revised document since the 1.0 user manual? If not, I can update the 1.0 manual to at least include the basic steps to get the outbound call center working. I almost dumped the platform because as it is layed out in the current manual, it does not work.