Field Meanings

blangys

Joined
Sep 24, 2009
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#1
Can anyone tell me what...

Answering Delay

Service Percent

AMI Persistant Session

mean and how they impact my call center on the outboudn side? I would appreciate it! Also - anyone know if there has been a revised document since the 1.0 user manual? If not, I can update the 1.0 manual to at least include the basic steps to get the outbound call center working. I almost dumped the platform because as it is layed out in the current manual, it does not work.
 

6string

Joined
Mar 20, 2009
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#2
I too need this and any other additional information on the Call Center Module

Thanks
 

Amphibian

Joined
Sep 8, 2009
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#3
Mr. Langys,

Did you by chance complete a manual for installing & running Call Center or find one that is more current?

Would be interested in helping to put one together also but would like to see what you have so far, mine may be totally off the wall so I would like to do some comparisons if possible.

Also, on your website you mention in your video that a pc card is available for some of the avaya & at&t older style phones. What would I look for, in other words, is there a certain card or cards to seek out or do you have them available?



Thanks
Amphibian
 

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