Hi all
we have several live systems in place and one recent request we have had was from a high capacity call centre( lots of calls each day).
they want to be able to filter the monitor tab with the following options
at present we have only date as a filter.
we need to add Source/extention, Time of day as filters also
I would have though one of you guys who has good php knowledge would be able to adjust this.
This would be a major help for lots of people i would think as its a real pain searching through pages of calls to find the one you need to listen to.
If this cant be done is there another option for listening and filtering the calls?
Regards
Matthew
we have several live systems in place and one recent request we have had was from a high capacity call centre( lots of calls each day).
they want to be able to filter the monitor tab with the following options
at present we have only date as a filter.
we need to add Source/extention, Time of day as filters also
I would have though one of you guys who has good php knowledge would be able to adjust this.
This would be a major help for lots of people i would think as its a real pain searching through pages of calls to find the one you need to listen to.
If this cant be done is there another option for listening and filtering the calls?
Regards
Matthew