external systems can't recognize numbers dialed

dave5cga

Joined
Sep 27, 2010
Messages
3
Likes
0
Points
0
#1
I have a new installation and everything is working great with one exception.

My users can't use external PBX auto attendants because the external system can't recognize what numbers have been pressed.

When users dial external systems, over PSTN lines, and are required to dial numbers (ie "if you know the person's extention please dial it now), the external systems have a very difficult time recognizing what numbers my users have dialed. So if my user has to dial 1234 into an external IVR the external IVR will say 1224 is not a valid extention. How careful the user is doesn't seem to make a difference.

This is even happening with the PSTN providers system (Bell Canada). If someone dials Bell to pickup external voice mail they have to try three or four times before Bell recognizes the password.

I have a Sangoma A200 card and four different brands of phones all having the problems.

Is this a problem with the asterisk sounds, or the Sangoma card?

thanx
 

dave5cga

Joined
Sep 27, 2010
Messages
3
Likes
0
Points
0
#2
Of course right after posting the question I figure out the answer.

I set DTMFmode to info and it works great. (don't know why or how but it's the result that counts)
 

Members online

Latest posts

Forum statistics

Threads
30,898
Messages
130,879
Members
17,560
Latest member
manuelc
Top