Extensions keep ringing after hangup

hema

Joined
Nov 9, 2008
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#1
Hi All,
We have setup a basic call center (without using call center module) in Elastix IP-PBX. We have created a queue and a trunk. Now, whenever a call comes to a queue, dynamic agents are able to receive that call and everything goes fine. The moment agent hangs-up the call (after call terminates), immediately another extension starts ringing with same source. But this time, no response when agent lifts the call.

Is this an issue in configuration or a bug? Looks like old call is not flushed out and same is pushed to next available extension after call is hungup.

Please help.

Regards,
-Hema
 

fmarinonj

Joined
Sep 7, 2009
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#2
What type of trunk are you using?

I setup a system for a client that was experiencing a similar issue. They were getting phantom rings on their system. It did not happen with every call, but it did happen quite a lot. It turned out to be a problem with their T1. The provider was unable to fix the issue and they ended up only using SIP for their VOIP system.

We were able to validate that it was a signaling issue on the T1 by converting the T1 to POTS lines and then reconverting them back to a T1. (The customer resells high-end telecom equipment so they had everything that was needed.) We tried multiple T1 cards and multiple Asterisk distributions before doing the conversion and finding out that it was the T1 all along.
 

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