extension-ring group - group

Discussion in 'General' started by javapaul, Jul 21, 2009.

  1. javapaul

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    i work at a call center where we have like 100+ extensions, it would be nice to have on the ring groups more options like:

    - record inbound outbound calls (like on individual extensions) so instead of clicking each extension and enable the record option, just go to the ring group and enable the option for the entire group

    - A timer option where it would hang up the call after certain amount of time, for all the extensions that belong to the ring group or each extension individually ( i know there's a post about it but it would be nice to see it integrated in the GUI)

    - on the flash panel be able to see the group and what extensions are under this group

    - be able to spy on an extension (no sure is this feature exist on elastix)
     

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