Hello people im from Costa Rica , i will like to understand a little bit the diffrerence between the IVR and the queue setup. I just finished to install aN eLASTIX pbx whit 4 extensions and one varphonex sip trunk , i made outgoing calls and also i receive calls in my trunk , i setup the IVR to send the calls to one of the extensions and it works , and also i setup the IVR to get a recording message and choose which extension you want to send the call, but i like to setup queues, so i have an idea how the queues works and i ll like to know if wrong or not , if i setup a second land line or sip trunk and i setup another incoming route associated to that second trunk i also can setup a queue to send that call to one specific extension ? My other question is about the IVR, for example , if someone call to my 1st trunk and the call was send it to the IVR which is setup to allow the callers choose between 3 extensions what happen if these extensions are busy or nobody is there in the deskto tp to take the call , im able to setup a queue to route that call to another extension whit someone available to take the call . Basically i want to understand very well how to setup queues to make it useful as possible. I apreciatte all your help people.