Elastix Newbie

catch

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Jun 20, 2008
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#1
Hi,

Im starting up an Elastix-based home call center and I would need to know how to generate reports for the following:

1. Handling time
2. Talk time
3. Hold time
4. Auxiliaries (breaks, coaching)
5. After call work ( eg. logging)
6. Service Level
7. Abandonment Rate
8. Downtime Logs
9. Idle Time
10. Drop Calls
11.Average Speed of Answer
12. Call Arrival Patterns
13. Success Rate of Connection
14. Interactive Voice Responder
15. Call Recordings and Screenshots
16. Call Routing
17. Random Digit Dialling

Any help would greatly appreciated.

Thanks, in advance.<br><br>Post edited by: catch, at: 2008/07/02 11:35
 

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