Elastix Call Center with AMD v. Vicidial

Discussion in 'General' started by blueskyguy, Apr 17, 2011.

  1. blueskyguy

    Joined:
    Apr 17, 2011
    Messages:
    1
    Likes Received:
    0
    We are preparing to use the Call Center module in a 32 agent environment. We are having difficulties determining how to integrate the AMD feature in Elastix/Asterisk to work for outbound campaigns such as the one we are trying to accomplish. Here is the logic:

    1. Provide a list of numbers and lead information to Elastix through a properly formatted CSV file uploaded to a properly configured campaign in the Elastix Call Center Module.
    2. Agents sign on the the Call Center agent counsel.
    3. We would like the module to process the following logic:

    • <li>Dial the phone number</li>
      <li>If a busy signal, terminate the call.</li>
      <li>If an answering machine, leave a preconfigured recorded message for the campaign.</li>
      <li>If a real person, connect the call to an agent.</li>
    4. Move on to the next number.

    Is this possible with Elastix? If so, could someone please give us some specific instruction on how to set this up? We are definitely rearing to go and if this works in this small test environment of 32 agents we would be prepared to scale it to our 150 person call center.

    Thank you in advance for your assistance!
     
  2. adnen

    Joined:
    Feb 14, 2013
    Messages:
    53
    Likes Received:
    0
    did u solve this

    if yes i ask how to could ignore the integration of agents in the case of delivring message to campaign

    best regards
     

Share This Page