Elastix Call Center IVR

ozan.yanik

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#1
Call Centre module making auto-calls, have no problem here. What I want is on that auto-calls, when customer answer the call IVR should play the record and let the customer select IVR options.

Versions
----------
Kernel
Linux(i386)-2.6.18-194.32.1.el5
Elastix
elastix-2.0.0-58
elastix-firstboot-2.0.0-14
elastix-email_admin-2.0.0-23
elastix-system-2.0.0-38
elastix-asterisk-sounds-1.2.3-1
elastix-vtigercrm-5.1.0-8
elastix-agenda-2.0.0-24
elastix-fax-2.0.0-18
elastix-reports-2.0.0-20
elastix-pbx-2.0.0-41
elastix-a2billing-1.3.0-4
elastix-addons-2.0.0-19
elastix-callcenter-2.0.0-12
 

ozan.yanik

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#2
I solved.explain the solution
 

ozan.yanik

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#3
First
-----
1 Create IVR (IVR Number My number ivr-4)
Option 1 Select Que
2 Create Que (Que Number 10011 )
3 Edit Extension_custom.conf
include automatic-msg in from-internal-custom
[from-internal-custom]
exten => 1234,1,Playback(demo-congrats) ; extensions can dial 1234
exten => 1234,2,Hangup()
exten => h,1,Hangup()
include => agentlogin
include => conferences
include => calendar-event
include => weather-wakeup
include => automatic-msg

4 Edit Extension_custom.conf

[automatic-msg]
exten => 10011,1,Answer
exten => 10011,n,AGI(calleridname.agi)
exten => 10011,n,GotoIf($["${CALLERID(num)}" = "XXXXXXXXXX"]?custom-screen,s,1)
exten => 10011,n,Goto(ivr-4,s,1)
exten => 10011,n,Hangup

That's it.
 

fmvillares

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#4
again its already done in the forum many times but karma up for bringint it back
 

ozan.yanik

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#5
There is a new trick of the IVR options.
Basicly, Audo Dialer -> Listener IVR oprtions -> Queue -> Agents

---------------------------------------------------------------------


I want to do only broadcast.I can make a new campaign on qui but not use agent and registry.This is a very important for me.Is there anyone who can help me? Thank you.
 

fmvillares

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#6
due to the IMHO erroneous design of the callcenter module it depends always on agents logged in...
 

ozan.yanik

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#7
i try to find a different trick or solution.
 

fmvillares

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#8
yeap but u need to use agents....with the perdictive dilaer of the call center (virtual agents)
 

adnen

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#9
I want to do only broadcast.I can make a new campaign on qui but not use agent and registry.This is a very important for me.Is there anyone who can help me? Thank you.

is ther any solutions ?
 

ozan.yanik

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#10
Hi Adnen,

You only want to change the GUI for Campaign view?
 

adnen

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#11
hi , i wanna from my ivr to have no interaction with agent , a non agent solution, the ivr should call custemers after answering it deliver a prerecorded voice message and then hangup .
 

adnen

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#12
i wanna to get an outbound ivr with any interaction or interventions with/of an agent . all is done by the ivr , the ivr should calls customers automatically from the databse and deliver a preenregistred voice message to them and hangup then .
my question is : is this possible with elastix ?
is there other open source solutions could do this ?
 

jgutierrez

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#13
adnen,
If you don't want to do such customization, you may send your request to:
support@elastix.com
 

elastix809

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#14
This could be easly done, using the asterisk background or play back aplications and phpagi for connect asterisk to a mysql db.
 

adnen

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#15
elastix 809
could u explain more for me
what i need exactly ?
how to do this
thank u very match
 

adnen

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#16
jgutierrez

what do u mean exactly ?
i couldn't understand u
thank u
 

elastix809

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#17
i have accomplished this task before but on plain Asterisk :

1-PHPAGI class for connect Asterisk to the Database using a PHP agi script


2- Once connected to the db


Query the MYSQL database

Then you could use the option A of the Asterisk Dial plan Application for play the announcement when the call is answer

This is just an idea for clear your mind , is not an step by step guide. and for you accomplish this task it is required that you have knowledge of PHP MYSQL and Asterisk Dial Plan.
 

adnen

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#18
could this task be done with a java agi class ?
 

elastix809

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#19

adnen

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#20
hello
how exactly yanick
 

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