Elastix and CRM

torontob

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May 18, 2008
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#1
Hi guys,

How does one get vtigerCRM or SugarCRM to have a pop up of the customer's file once a call comes in?

I know that sugarCRM can be installed as a module to Elastix but from there on, how can I access the pop up? how can I integrate it?

Aay tutorials?

Any other modules to be downloaded?

Thanks
 

elastixguy

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Mar 1, 2008
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#2
I'd also be interested on the answers...

A while ago I saw a discussion about this on the competition's forum. But what was shown could be done on Elastix as well or any asterisk based distro.

Basically they setup an script to be executed whenever a call comes in. This script would simply use the callerid information and attempt to guess and show up the customer's file.

Very nice feature indeed.

As soon as I find some time I might implement something like this myself. I'm in the process of gathering information..
 

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