elastix 1.3.2 callcenter 1.3.1

Discussion in 'General' started by Marcelo, Oct 26, 2008.

  1. Marcelo

    Joined:
    Oct 7, 2008
    Messages:
    17
    Likes Received:
    0
    Hallo,
    about 5 month ago I tested the callcenter module and all looks good, like
    in the documentation.

    Now i install 1.3.2 and 1.3.1 and in the "new agents" mask there is no posibility
    to select a queue. I put A1,0 in the queu and I can log in with the agent console,
    but the agent console don't open. (only the hour glass)
    I can make a call to the queue and the statistic call details works, but without phone
    1 admin 2008-10-26 21:25:57 2008-10-26 21:26:58 00:01:01 00:00:00 6000 Inbound Success
    the statistic loginlogout is empty
    and the agent can not go to break.

    Is't posible to put the agent to break only with the telefon
    As we want to use it only for incoming call, how(where) to change , that the agents phone rings

    thanks
    Marcelo
     
  2. Marcelo

    Joined:
    Oct 7, 2008
    Messages:
    17
    Likes Received:
    0
    Hallo,

    I find out,that the agents number must be >=10 than it works:laugh:

    I find out where the procedures are (/var/www/html/modules/agent_console/libs paloSantoAgentConsole.class.php )
    (here if i understand it correctly is the mistake, that agentsnumber must be >=10)

    Now i would like to change the *8888XXX agentlogin to agentcallbacklogin,but I have no idea of php

    Can somebody help me and again the quetion:

    Is't posible to put the agent to break only with the phone?

    thanks
    Marcelo
     

Share This Page