Do not think Softphone is registering......

Discussion in 'IP Phones' started by reynolwi, May 9, 2008.

  1. reynolwi

    May 5, 2008
    Likes Received:
    Ok im not sure if the XLite softphone is registering. On the computer the softphone is telling me that its ready and shows my username which is the extension.

    Ive enabled CLI in the console and have been watching things go by and i cant make heads or tails of what it is. I done the "sip show peers" and it shows the softphone is ok under status. when i try and dial voicemail from the softphone i get the recorded error message "The person i am calling is unavailable. Please try again"
  2. oneobserver

    Jun 2, 2008
    Likes Received:
    Which version of X-Lite are you using and what settings did you apply. For my SIP connection I put in the following:

    Display Name: Your Name
    User Name: Your Extension
    Password: Extensions Secret
    Authorization user Name: Your Extension
    Domain: IP address/name of Elastix Server

    I didn't change any of the other setting, but your behavior is usually caused by the dial plan being changed.

    The default on mine is: #1\a\a.T;match=1;prestrip=2;

    When you dial *97 what shows up in the /var/log/asterisk/full file?

    Mark Holm AKA OneObserver
  3. rejil.rajan

    Apr 8, 2007
    Likes Received:
    Give the command sip show peer < extension of the softphone>.

    * Name : 200
    Secret : <Set>
    MD5Secret : <Not set>
    Context : from-internal
    Subscr.Cont. : <Not set>
    Language :
    AMA flags : Unknown
    CallingPres : Presentation Allowed, Not Screened
    Callgroup :
    Pickupgroup :
    Mailbox : 200@default
    VM Extension : asterisk
    LastMsgsSent : 0/0
    Call limit : 0
    Dynamic : Yes
    Callerid : "Name of User" <200>
    Expire : 3432
    Insecure : no
    Nat : No
    ACL : No
    CanReinvite : No
    PromiscRedir : No
    User=Phone : No
    Trust RPID : No
    Send RPID : Yes
    DTMFmode : rfc2833
    LastMsg : 0
    ToHost :
    Addr->IP : <IP Address of the Machin>Port 10302
    Defaddr->IP : Port 5060
    Def. Username: 200
    SIP Options : (none)
    Codecs : 0x1c000c (ulaw|alaw|h261|h263|h263p)
    Codec Order : (ulaw,alaw,h263,h263p,h261)
    Status : Unmonitored
    Useragent : X-Lite release 1002tx stamp 29712
    Reg. Contact : sip:200@<IP Address of the Machine>:10302;rinstance=98c2f50b705fde55

    If the IP address of the machine is seen in the Addr -> IP field and the Reg.Contact field. This means that the softphone has registered

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