DND will not cut off

izrunas

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Mar 4, 2009
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#1
So this is a really odd report...

Multiple users of one of our systems report that they are unable to cancel DND status for their phone (which they set via a star code, not the phone's own DND button). When they go to cancel the DND status, it seems to stick for about 10 seconds, then Asterisk self-reverts the extension to a DND status.

The problem seems to be cleared by power cycling the extension--though why this is related, I am at a complete loss.

Any ideas?
 

ramoncio

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May 12, 2010
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#2
Hi izrunas,
Enable a high debug level and examine the logs while you enable and disable DND on a phone. This should show you the problem.
 

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