Directed Call pick up

Discussion in 'General' started by abukhazneh, Jul 8, 2009.

  1. abukhazneh

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    hi

    I have elastix 1.5.2 and my phones are Linksys 942,962 i tried the directed call pick up feature with **{number} and it didnot work it alwayes ends before i put the number when i dial ** the call is alwayes ended .

    please help me to solve that because some times people are not on their desks and the operator wants to pick up the calls cause it may be an emergancy

    Thanx in advance
     
  2. rejil.rajan

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    Please check the DialPlan on your phone if it allows the parameter **.By default it is

    (*xx | [3469]11 | 0 | 00 | [2-9]xxxxxx |1xxx[2-9]xxxxxxS0 | xxxxxxxxxxxx. ). Try using this

    (*xx. |**xxx.| xx. )
     
  3. abukhazneh

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    bad luck for me i tried that and it didnot work , is there another thing connected to this ????
     
  4. rejil.rajan

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    Hi

    What is the number of the operator, is it more than two digits
     
  5. abukhazneh

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    yes it is three digits ,, 9XX she has 6 extensions ??
     
  6. johnme

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    Hello

    copy paste to /etc/asterisk/features_general_custom.conf------------

    pickupexten => *0
    featuredigittimeout = 1500 ; Max time (ms) between digits for feature activation (default is 500 ms)
    atxfernoanswertimeout = 15 ; Timeout for answer on attended transfer default is 15 seconds.
    transferdigittimeout = 3 ; Number of seconds to wait between digits when transferring a call

    in general settings of free pbx put:

    Asterisk Dial command options:tTr
    Asterisk Outbound Dial command options:Tt

    IN FEATURE CODES PUT IN Call Pickup (Can be used with GXP-2000) *0

    after those settings with *0# you can do a general pickup, and with *0XXX# (XXX = the ringing extention) you can have a directed pickup.

    Off corse your dial plan in spa should accept those combination.
    And for spa you should erase everything from regional/Vertical Service Activation Codes
    When you do that then everything (* codes)should work with elastix...

    This is my config if you find something better please tell it to me.

    Thanks
    John
     
  7. abukhazneh

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    thanx i will try it and updae you with the Results many thanx
    :)
     
  8. rejil.rajan

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    Ok Can you try this

    (*xx. |**xx.| xx. )
     

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