Different ringtone for a queue call on Cisco 7960?

Discussion in 'General' started by oshkosh, Aug 14, 2010.

  1. oshkosh

    Jul 27, 2010
    Likes Received:
    Hey everyone,

    We have Cisco 7960g IP phones and have one queue set up right now. I've installed a bunch of ringtones for the phones to use. Right now I have queue calls caller ID prefixed with "QUEUE" so reps know it's a call from the queue. They were asking me though if there's any way to say have a different ringtone be used when it's a queue call so they know before actually looking at the phone. Thanks!

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