Different behaviour for internal/external incoming

Discussion in 'General' started by davide0522, Oct 15, 2010.

  1. davide0522

    Oct 15, 2010
    Likes Received:
    I would like to have this behaviuor on my elastix.

    Suppose user 201 is busy.

    The operator at extension 200 answer a call and try to pass it to 201.
    Because 201 is busy, the call goes into a queue.
    When 201 terminate the call, he will answer that call that was on queue.

    BUT... This is ok if the call is passed from a collegue.

    In case the call come from the trunk (connected to my voip operator), i would like the caller put on busy

    So, a call from a collegue to busy extension goes to the queue, a call from external trunk goes to busy.

    How can I do this ?

    Thank you very much !

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