Hi I would like to have this behaviuor on my elastix. Suppose user 201 is busy. The operator at extension 200 answer a call and try to pass it to 201. Because 201 is busy, the call goes into a queue. When 201 terminate the call, he will answer that call that was on queue. BUT... This is ok if the call is passed from a collegue. In case the call come from the trunk (connected to my voip operator), i would like the caller put on busy So, a call from a collegue to busy extension goes to the queue, a call from external trunk goes to busy. How can I do this ? Thank you very much !