Different behaviour for internal/external incoming

davide0522

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Oct 15, 2010
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#1
Hi
I would like to have this behaviuor on my elastix.

Suppose user 201 is busy.

The operator at extension 200 answer a call and try to pass it to 201.
Because 201 is busy, the call goes into a queue.
When 201 terminate the call, he will answer that call that was on queue.

BUT... This is ok if the call is passed from a collegue.

In case the call come from the trunk (connected to my voip operator), i would like the caller put on busy



So, a call from a collegue to busy extension goes to the queue, a call from external trunk goes to busy.

How can I do this ?

Thank you very much !
 

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