Dialler wont stop Dialing

Disaster

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May 28, 2009
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#1
Hi i have a issue with the dialler when there is one agent on it the dialler will keep dialing instead of waiting for the call to finish. This happens when there is multiply agents on as well.

It has been running fine for over 6 months. Have not done any updates or made any changes as it was so perfect. Can anybody give some ideas on what to trouble shoot.

Using Elastix 1.6-12.

I am wondering if it becasue they sql database is getting to large? or corrupt?
 

Disaster

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#2
I ran some test on the mysql database and it seems to be ok. The call centre mod is about 200mb and the asterisk database is around 70mb.

Still cant work out why the dialler does not realise there is someone on a call before re dialling.

any help would be appreciate.
 

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