DIaler

scolussi

Joined
Jul 2, 2008
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#1
HOla, si hago un tail -f del log del lialer me sale esto

2008/07/07 13:23 : (DialerProcess) DEBUG: estado actual de llamadas esperadas => Array
(
[8001] => 0
)

2008/07/07 13:23 : (DialerProcess) SELECT id, name, trunk, context, queue, max_canales, num_completadas, promedio, desviacion, retries FROM campaign WHERE datetime_init <= ? AND datetime_end >= ? AND estatus = "A" AND (1=1)
2008/07/07 13:23 : (DialerProcess) 2008-07-07
2008/07/07 13:23 : (DialerProcess) DEBUG: no hay agentes libres ni a punto de desocuparse!
2008/07/07 13:23 : (DialerProcess) SELECT id, name, trunk, context, queue, max_canales, num_completadas, promedio, desviacion, retries FROM campaign WHERE datetime_init <= ? AND datetime_end >= ? AND estatus = "A" AND (1=1)
2008/07/07 13:23 : (DialerProcess) 2008-07-07
2008/07/07 13:23 : (DialerProcess) DEBUG: no hay agentes libres ni a punto de desocuparse!


y estoy logeado con un softphone
 

protenus

Joined
Feb 28, 2007
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#2
You do not have an agent logged in.

This could be:

- No agent logged in to the web interface.
- The agent isnt indicated as a static agent in the queue set up (with "A" in front.

Is the agent logged into the web interface, and are they getting hold music on their phone?
 

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