Delete all extensions - deleted Trunks also!!

husaints

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Jul 2, 2009
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#1
Hi,

I wanted to delete all my extensions and create them again with new numbering. The easiest way I thought was to use the "Extension Batch" feature and clicked "delete all extensions". I uploaded the new xcel sheet with the new extensions, but to my surprise I couldnt find my trunks. The trunks page had the trunk name but the trunk settings were missing, all erased!!

The delete all extensions feature deleted all ym trunk settings! Worst part is I did not have a backup. Is this normal? Why would delete all extensions erase my trunk settings?

Rgds,
HTS
 

rejil.rajan

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Apr 8, 2007
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#2
Hi

This is not normal, if you delete the extensions only the extensions will be deleted. I have done this before and only extensions were deleted
 

husaints

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#3
Hmm, dont know why this happened to me. Anyway I would like to test it out again, but the system I was talking about is a production system so dont want to fall into trouble again.
 

rafael

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#4
please try to reproduce this error so we can determinate if it is a bug.

regards,

Rafael
 

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