Dashboard only shows History of Internal Calls

Discussion in 'General' started by newboy, Jan 5, 2010.

  1. newboy

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    Hello,

    I am using elastix version 1.5. I have noticed that the dashboard doesn't show call history about any external calls. It only shows history about the internal calls made betwwen the extensions.

    I am currently handling the calls in the following manner:

    Incoming Call -> Main IVR -> Queue (based on the selection in Main IVR) -> To Voicemail if call not answered within 3.5 mins.


    Can anyone suggest what could be the problem? and what could be done to fix it?
     

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