Dashboard only shows History of Internal Calls

newboy

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Mar 11, 2009
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#1
Hello,

I am using elastix version 1.5. I have noticed that the dashboard doesn't show call history about any external calls. It only shows history about the internal calls made betwwen the extensions.

I am currently handling the calls in the following manner:

Incoming Call -> Main IVR -> Queue (based on the selection in Main IVR) -> To Voicemail if call not answered within 3.5 mins.


Can anyone suggest what could be the problem? and what could be done to fix it?
 

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