custom VoiceMail message

Discussion in 'General' started by igort, Jan 10, 2009.

  1. igort

    Joined:
    May 5, 2008
    Messages:
    13
    Likes Received:
    0
    How exchange audio message "The person at the extension XXX is unavailable, please leave a message after the tone, when done hangup or press the pound key" of the VoiceMail with only one audio file for all extension in Elastix?

    Thanks
    Igor
     
  2. Bob

    Bob

    Joined:
    Nov 4, 2007
    Messages:
    2,400
    Likes Received:
    1
    Igor,

    You can't no easily anyhow.

    The voicemail message is made up of modular files, and in particular, the extension is going to change each time, so this part must remain dynamic.

    If you want to change the files, you need to change the following

    /var/lib/asterisk/sounds

    vm-theperson.gsm
    vm-intro.gsm
    vm-isonphone.gsm or vm-isunavail.gsm

    /var/lib/asterisk/sounds/digits
    basically all the number files in this directory need to be changed.

    The Voicemail function (messages that is) is controlled by macros in Freepbx, so the only way you could change this is changing the macros in Freepbx (not a good idea) or setup your own custom macro (again not a great idea - I havently looked at it, just taking a knowledgeable guess that it would be a pain).

    The reason against change - it also will break other functionality that is built into Freepbx for Voicemail.

    Regards

    Bob
     
  3. igort

    Joined:
    May 5, 2008
    Messages:
    13
    Likes Received:
    0
    Thanks Bob! This works. I replace vm-theperson.gsm with my message and other files with very short *.gsm files of silence.
    I also need change mail that send vm@asterisk to users with my message. Where is original message and can be also changed? We don't use *98 but VM send mail with attachment.

    There is a sample:

    original:

    Igor,

    There is a new voicemail in mailbox 132:

    From: "Igor -doma" <130>
    Length: 0:04 seconds
    Date: Tuesday, January 13, 2009 at 10:56:28 PM

    Dial *98 to access your voicemail by phone.
    Visit http://AMPWEBADDRESS/recordings/index.php to check your voicemail with a web browser.


    ...and my replaces (of course this will be on my language:


    Igor,

    You have new message on answering machine for number 132. You can listen by running attachment.

    From: "Igor -doma" <130>
    Length: 0:04 seconds
    Date: Tuesday, January 13, 2009 at 22:56:28



    " Dial *98 to access your voicemail by phone.
    Visit http://AMPWEBADDRESS/recordings/index.php to check your voicemail with a web browser. "
    This is not necessary.
    How can I change words "From", "Length", "seconds", "Date", day of week and time to 24h format.

    Best regards

    Igor
     
  4. Mirko87

    Joined:
    Oct 20, 2008
    Messages:
    128
    Likes Received:
    0
    Hi...

    Yes, it can be changed...

    For the body of the mail open this file (whith nano or your favourite editor): /etc/asterisk/vm_email.inc
    Here there is the body, and you can change the text of mails, but pay particular attenction to the variables... Infact the message is build on the integration between text and variables.

    For the From address of the mail go to:/etc/asterisk/vm_general.inc and change this two lines:

    serveremail=vm@asterisk ; Who the e-mail notification should appear to come from
    fromstring=Voicemail System ; Real name of email sender

    But you can change a lot of more features in that file.

    If you need more go to page 107 of Elastix Without Tears...

    The only thing that I can't change is the subject to the mail... someone know where is this feature?

    Mirko
     
  5. Mirko87

    Joined:
    Oct 20, 2008
    Messages:
    128
    Likes Received:
    0
    Igor...

    You say that you have changed the digits files with very short *.gsm files of silence...

    But I've just thinked that if you dial *98 or *97... The voice of the PBX will be unable to comunicate how many message have you got in your voicemail box...

    Mirko
     
  6. igort

    Joined:
    May 5, 2008
    Messages:
    13
    Likes Received:
    0
    Yes. Asterisk can't play numbers but VM (*98 and *97) is usable because e.g. vm-repeat.gsm contain number 5... Now "Speak Your Exten Number" *65 also does not work... I know that this is not best way for customize VM but I don't have better idea.

    Igor
     
  7. Chilling_Silence

    Joined:
    Sep 23, 2008
    Messages:
    488
    Likes Received:
    0
    I turn off the pre-recorded message and just have every user custom-record their own away / busy message :)
     
  8. Mirko87

    Joined:
    Oct 20, 2008
    Messages:
    128
    Likes Received:
    0
    Hi again... :)

    This is a good idea... And I'm interested... How can I turn of pre-recorded message and have a every user customized message?


    Mirko
     
  9. ElasMex

    Joined:
    Oct 22, 2007
    Messages:
    493
    Likes Received:
    0
    Hello Mirko87
    Hello

    Hope will be of help, because I have this setup in several PBX.

    The setting is in Spanish, but if they help to translate it into English for the other user is great.

    Also open the extension or improvement of this script.

    Greetings

    ***********************************************************************

    Saludos

    Ya tengo el contexto de las opciones de buzón.

    - Primero hay que entrar al archivo /etc/asterisk/extension_custom.conf y colocar los siguiente:
    [VMOption]
    include => app-directory
    exten => #,1,Goto(app-directory,#,1)
    exten => h,1,Hangup
    exten => s,1,Set(LOOPCOUNT=0)
    exten => s,n,Set(__DIR-CONTEXT=default)
    exten => s,n,Set(_IVR_CONTEXT_${CONTEXT}=${IVR_CONTEXT})
    exten => s,n,Set(_IVR_CONTEXT=${CONTEXT})
    exten => s,n,GotoIf($["${CDR(disposition)}" = "ANSWERED"]?begin)
    exten => s,n,Answer
    exten => s,n,Wait(0)
    exten => s,n(begin),Set(TIMEOUT(digit)=5)
    exten => s,n,Set(TIMEOUT(response)=5)
    exten => s,n,Background(custom/OpcionBuzon)
    exten => s,n,WaitExten()
    exten => hang,1,Playback(vm-goodbye)
    exten => hang,n,Hangup
    exten => 0,1,dbDel(${BLKVM_OVERRIDE})
    exten => 0,n,Set(__NODEST=)
    exten => 0,n,Goto(ext-local,100,1)
    exten => 1,1,dbDel(${BLKVM_OVERRIDE})
    exten => 1,n,Set(__NODEST=)
    exten => 1,n,Set(ARG1=${VMBOX})
    exten => 1,n,Goto(macro-vm,s-${DIALSTATUS},2)
    exten => 2,1,dbDel(${BLKVM_OVERRIDE})
    exten => 2,n,Set(__NODEST=)
    exten => 2,n,Goto(OtherExtension,s,1)
    exten => i,1,Playback(invalid)
    exten => i,n,Goto(loop,1)
    exten => t,1,Goto(loop,1)
    exten => loop,1,Set(LOOPCOUNT=$[${LOOPCOUNT} + 1])
    exten => loop,n,GotoIf($[${LOOPCOUNT} > 1]?hang,1)
    exten => loop,n,Goto(VMOption,s,begin)
    exten => return,1,Set(_IVR_CONTEXT=${CONTEXT})
    exten => return,n,Set(_IVR_CONTEXT_${CONTEXT}=${IVR_CONTEXT_${CONTEXT}})
    exten => return,n,Goto(VMOption,s,begin)
    exten => fax,1,Goto(ext-fax,in_fax,1)

    ; end of [VMOption]

    [OtherExtension]
    include => ext-findmefollow
    include => ext-local
    include => app-directory
    exten => #,1,Goto(app-directory,#,1)
    exten => h,1,Hangup
    exten => s,1,Set(LOOPCOUNT=0)
    exten => s,n,Set(__DIR-CONTEXT=default)
    exten => s,n,Set(_IVR_CONTEXT_${CONTEXT}=${IVR_CONTEXT})
    exten => s,n,Set(_IVR_CONTEXT=${CONTEXT})
    exten => s,n,GotoIf($["${CDR(disposition)}" = "ANSWERED"]?begin)
    exten => s,n,Answer
    exten => s,n,Wait(1)
    exten => s,n(begin),Set(TIMEOUT(digit)=5)
    exten => s,n,Set(TIMEOUT(response)=5)
    exten => s,n,Background(custom/OtraExtension)
    exten => s,n,WaitExten()
    exten => hang,1,Playback(vm-goodbye)
    exten => hang,n,Hangup
    exten => i,1,Playback(invalid)
    exten => i,n,Goto(loop,1)
    exten => t,1,Goto(loop,1)
    exten => loop,1,Set(LOOPCOUNT=$[${LOOPCOUNT} + 1])
    exten => loop,n,GotoIf($[${LOOPCOUNT} > 2]?hang,1)
    exten => loop,n,Goto(OtherExtension,s,begin)
    exten => return,1,Set(_IVR_CONTEXT=${CONTEXT})
    exten => return,n,Set(_IVR_CONTEXT_${CONTEXT}=${IVR_CONTEXT_${CONTEXT}})
    exten => return,n,Goto(OtherExtension,s,begin)
    exten => fax,1,Goto(ext-fax,in_fax,1)

    ; end of [OtherExtension]

    - Segundo hay que agregar las grabaciones en Recording vía Web de
    * OpcionBuzon
    * OtraExtension
    Nota: No es necesario el mismo nombre para los mensajes.

    - Tercero Entrar al archivo /etc/asterisk/extensions.conf, ubicamos el contesto [macro-vm] y nos ubicamos en:
    ;**********************************
    exten => s-BUSY,1,Goto(VMOption,s,1)
    ;**********************************
    exten => s-BUSY,2,NoOp(BUSY voicemail)
    exten => s-BUSY,n,Macro(get-vmcontext,${ARG1})
    exten => s-BUSY,n,Voicemail(${ARG1}@${VMCONTEXT},${VM_OPTS}b${VMGAIN}) ; Voicemail Busy message
    exten => s-BUSY,n,Goto(exit-${VMSTATUS},1)

    exten => s-NOMESSAGE,1,NoOp(NOMESSAGE (beeb only) voicemail)
    exten => s-NOMESSAGE,n,Macro(get-vmcontext,${ARG1})
    exten => s-NOMESSAGE,n,Voicemail(${ARG1}@${VMCONTEXT},${VM_OPTS}${VMGAIN}) ; Voicemail Busy message
    exten => s-NOMESSAGE,n,Goto(exit-${VMSTATUS},1)

    ;**********************************
    exten => s-DIRECTDIAL,1,Goto(VMOption,s,1)
    ;**********************************
    exten => s-DIRECTDIAL,2,NoOp(DIRECTDIAL voicemail)
    exten => s-DIRECTDIAL,n,Macro(get-vmcontext,${ARG1})
    exten => s-DIRECTDIAL,n,Voicemail(${ARG1}@${VMCONTEXT},${VM_OPTS}${VM_DDTYPE}${VMGAIN})
    exten => s-DIRECTDIAL,n,Goto(exit-${VMSTATUS},1)

    ;**********************************
    exten => _s-.,1,Goto(VMOption,s,1)
    ;**********************************
    exten => _s-.,2,Macro(get-vmcontext,${ARG1})
    exten => _s-.,n,Voicemail(${ARG1}@${VMCONTEXT},${VM_OPTS}u${VMGAIN}) ; Voicemail Unavailable message
    exten => _s-.,n,Goto(exit-${VMSTATUS},1)

    Hay que colocar lo que esta en *

    Espero les sirva, se aceptan actualizaciones o una mejor forma de darle opciones al buzón de los usuarios.

    Saludos
     
  10. ElasMex

    Joined:
    Oct 22, 2007
    Messages:
    493
    Likes Received:
    0
    ******************************************************************************************************
    Hola Mirko87

    Anexo archivo de configuración en Elastix 1.3

    Espero les sea de ayuda.

    Saludos, y espero sus comentarios. http://forum.elastix.org/old_files/extensions-96d34583ef301afa1ea293a902317db0.zip
     
  11. Mirko87

    Joined:
    Oct 20, 2008
    Messages:
    128
    Likes Received:
    0
    Hola ElasMex...
    Thank you so much.. really... you are great..

    On Monday/Tuesday in office I'll back to work on Elastix PBX.. and I'll tell you if I have understand...

    Mirko
     

Share This Page