Connect Elastix with another Predictive Dialer

panosfot

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Dec 27, 2010
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#1
Hello

I am newbie (Elastix and Linux in general)
I currently have a pbx (alcatel) and a computer (WinXP) with a Predictive Dialer application that uses a D300 Dialogic Board
and a Dialogic DI/SI32.
My goal is to replace our current PBX with Elastix.
So, I installed the Elastix 2.0.3 (32-bit) (from iso that I downloaded from elastix.org) on a PC with an OpenVox D210P and successfully used Yealink SIP-T20 phones.(with help from Franck Danard http://www.elastix.org/en/component/kun ... html#58800)
I have created extensions, DIDs, inbound routes and everything is working fine when I use the Sip phones (incoming and outgoing calls)

[outbound routes and trunks are created by default]- GOOD JOB Elastix Team!

I managed to connect one port of the D210P with the dialogic board on my call center PC and make multiple simultaneous calls from my call center to the outside world through the E1 trunk

CDR Report
Source Destination Src. Channel Account Code Dst. Channel Status Duration
5959 9XXXXXXXXXX DAHDI/1-1 DAHDI/32-1 ANSWERED 1s

5959 is the "callerid to send" from my call center application (it can be changed to any number)
There are also some routes (DNIS )defined at the call center application (i.e 1843) that handles the incoming calls

My problem is that I cannot send the incoming call from my E1 provider to the PC with the call center application. (I cannot route the call to DNIS 1843)

Also,I cannot call the sip extension from my call center agent and vice versa but I can hear the "congratulations msg" from both when I dial the 1234 extension.

I have tried to solve this by creating virtual extension but I had no luck.

Any ideas?
Could you help me?

Thank you in advance,
Panagiotis
************************

dahdi-channels.conf
;The Span 1 is the one connected to D300 Dialogic Board with T1 crossover cable
; Span 1: TE2/0/1 "T2XXP (PCI) Card 0 Span 1" (MASTER)
group=1,11
context=from-internal
switchtype = euroisdn
signalling = pri_net
channel => 1-15,17-31
context = default
group = 63

; Span 2: TE2/0/2 "T2XXP (PCI) Card 0 Span 2"
group=0,12
context=from-pstn
switchtype = euroisdn
signalling = pri_cpe
channel => 32-46,48-62
context = default
group = 63

***********************

chan_dahdi.conf
[trunkgroups]

[channels]
context=from-pstn
signalling=fxs_ks
rxwink=300 ; Atlas seems to use long (250ms) winks
usecallerid=yes
hidecallerid=no
callwaiting=yes
usecallingpres=yes
callwaitingcallerid=yes
threewaycalling=yes
transfer=yes
canpark=yes
cancallforward=yes
callreturn=yes
echocancel=yes
echocancelwhenbridged=no
faxdetect=incoming
echotraining=800
rxgain=0.0
txgain=0.0
callgroup=1
pickupgroup=1

;Uncomment these lines if you have problems with the disconection of your analog lines
;busydetect=yes
;busycount=3


immediate=no

#include dahdi-channels.conf
#include chan_dahdi_additional.conf

******************************

(Details of package versions)
Kernel
Linux(i386)-2.6.18-194.3.1.el5

Elastix
elastix-2.0.0-57
elastix-firstboot-2.0.0-14
elastix-email_admin-2.0.0-23
elastix-system-2.0.0-38
elastix-asterisk-sounds-1.2.3-1
elastix-vtigercrm-5.1.0-8
elastix-agenda-2.0.0-24
elastix-fax-2.0.0-18
elastix-reports-2.0.0-20
elastix-a2billing-1.3.0-4
elastix-addons-2.0.0-19
elastix-pbx-2.0.0-40

RounCubeMail
RoundCubeMail-0.3.1-5

Mail
postfix-2.3.3-2.1.el5_2
cyrus-imapd-2.3.7-7.el5_4.3

IM
openfire-3.5.1-2

FreePBX
freePBX-2.7.0-9

Asterisk
asterisk-1.6.2.13-0
asterisk-perl-0.10-2
asterisk-addons-1.6.2.1-0

FAX
hylafax-4.3.9-0rhel5
iaxmodem-1.2.0-1.1

DRIVERS
dahdi-2.3.0.1-3
rhino-0.99.3-2.beta2
wanpipe-util-3.5.14-0

*********************************
 

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