Configuration for sending caller to voicemail

Discussion in 'General' started by LFReD, Oct 22, 2009.

  1. LFReD

    Joined:
    Oct 5, 2009
    Messages:
    14
    Likes Received:
    0
    Hi,

    What's required to send a caller directly to an extension's voicemail, bypassing the ringing?

    thanks
     
  2. adopilot

    Joined:
    Oct 2, 2009
    Messages:
    20
    Likes Received:
    0
    Let Me try,
    But I am also new in Elastix
    Sorry in advanced if I give you wrong directions.

    In PBX selection you got inbound routers
    You Can choice any DID / any CID for all incaming calls
    or you can fill up Caller ID Number: field for specific caller

    And at bottom of page there is selection Set Destination
    You should choice Voicemail and extension
     
  3. LFReD

    Joined:
    Oct 5, 2009
    Messages:
    14
    Likes Received:
    0
    Wouldn't that send all calls directly to voicemail?
    I want to send the current caller directly to a associates voicemail.

    ie: "John is away from desk, would you like his voice mail".. and doing so without John's phone ringing?
     
  4. adopilot

    Joined:
    Oct 2, 2009
    Messages:
    20
    Likes Received:
    0
    What Do you mean on verb "Send"
    Is it transfer call manually by someone Who Did already answer a call
    Or it is directing incoming call using elasix automatic.
     
  5. LFReD

    Joined:
    Oct 5, 2009
    Messages:
    14
    Likes Received:
    0
    Transfer manually. Naturally, i can transfer the call to an extension, but i want to push the caller straight into the mailbox extension

    One option I thought of was a separate extension with no delay before voicemail, but that's messed up.
     
  6. Bob

    Bob

    Joined:
    Nov 4, 2007
    Messages:
    2,400
    Likes Received:
    1
    That's a simple one.

    You need to be a bit clearer in saying that you have the call on the phone, how do I send it direct to voicemail?

    The answer is when you transfer, instead of transferring to extn 200, hit the transfer and enter the extension as *200. Note that has a * in front of it, which tells it to go directly to his/her voicemail.

    Regards

    Bob
     
  7. LFReD

    Joined:
    Oct 5, 2009
    Messages:
    14
    Likes Received:
    0
    Ah, that's it! I knew there must be a simple answer.
    Thanks Bob.
     
  8. Bob

    Bob

    Joined:
    Nov 4, 2007
    Messages:
    2,400
    Likes Received:
    1
    No Problems, glad that is what you are after...and it worked for you

    Regards
    Bob
     
  9. npatel

    Joined:
    Aug 16, 2010
    Messages:
    3
    Likes Received:
    0
    Thank You
    it Work
     

Share This Page