CID return calls

Discussion in 'General' started by hjtharp, Apr 17, 2009.

  1. hjtharp

    Dec 2, 2008
    Likes Received:
    We love elastix, but there is a couple of issues.
    The one I am referring about is that we have Linksys 942.
    I have added the outside number to each of the extension CID.
    So when one extension calls another extension, the full cid is on the display, so when we use the dial back feature the call is routed through zap, instead of going sip.
    We need the full cid when we call out to our customer.

    So please help.
  2. mattrh

    Jul 15, 2008
    Likes Received:
    you can try to add an outbound route for interoffice communication. dont foreget to select:

    Intra Company Route X

    you can do it one for two ways

    option 1

    use a number like 9 for interoffice calling
    the 9 will be removed but it will only go to the extension and not interfere with your other paths.

    option 2

    create logic for your extensions.


    "XXXX" or whatever your logic is.

    let me know if that helps

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