Change in coming call number dispay for a Queue

Disaster

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May 28, 2009
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#1
Hi,

I am wanting to change the number that is displayed when a call comes from a queue to represent the queue number.

At the moment the only way I can see for a person to distinguish where the call has come from is to put a announcement on the queue what does work.

For example party A calling from 07XXXXXXXX and goes to queue 2000 that transfer to agent 100 I would like to see the queue number 2000 displayed on the phone instead of the phone number 07XXXXXXXX. Does any body know if this is possible ?


Thanks.
 

chito

Joined
Jan 14, 2010
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#2
Just used the caller ID name prefix from the in the freepbx queue setup.

regards,

Ivan
 

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