CDR Incomplete using module callcenter

viaris11

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Feb 11, 2010
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#1
Hello everyone,

I Have Elastix version 1.6-12, this work ls campaigns using the predictive dialer call center module, the problem I have is that I am getting reports that you create enuan inteface, directame accessing the data bae call_center, however in the table calls has many zero and a field cmap need is the agent and exits NULL, remains to be NULL? the call was not successful because the agent's name reistro?

I leave an example of how it goes.

*************************** 7533. row ***************************
id: 7578
id_campaign: 49
phone: 0017864435460
status: Success
uniqueid: 1266612135.1285
fecha_llamada: 2010-02-19 14:42:38
start_time: 2010-02-19 14:42:38
end_time: 2010-02-19 14:42:51
retries: 1
duration: 13
id_agent: NULL
transfer: NULL
datetime_entry_queue: 2010-02-19 14:42:38
duration_wait: 0
dnc: 0
date_init: NULL
date_end: NULL
time_init: NULL
time_end: NULL
Agent: NULL


Appreciate your comments.

Thank you.
 

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