cant't call to an extension if it busy ??

blackwoodie

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Sep 2, 2008
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#1
Hi everybody !!

I know this is a stupid question but here we go ..

I got an multiline phone in the reception (4 ext), the problem is this ...
When this phone gets an incoming call from the outside it can receive more than one at the time (ring group is in memoryhunt mode), but if I try to call any of the 4 extension in the reception phone ring group while is busy with an outside call, elastix tell me that the person in that extension is unavailable !!

I can only call to the reception phone if it not in use by other call.

Example:

I call from my house to one of my office numbers in the pbx trunks (example 9999999), then the IVR answer me so I pick 0 to ge the operator, while I'm talking with the opertor another person from another house call to the office too, the operator puts me on hold while attends the new call, but while the operator is busy with two call from the ouside, another person in the same office try to call her too, but he gets the unavailable person recording (the ring group has 4 ext).

Can you help me with this ?

Blackwoodie

PS you can aswer in spanish or english. :p
 

dicko

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Oct 24, 2008
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#2
Just enable call waiting in the extension setup page.
 

blackwoodie

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#3
Thanks dicko for the reply !!


I did what you say but the problem persist :( any other idea ?

Blackwoodie
 

dicko

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#4
You probabbly don't need a ringgroup of 4 extensions on the phone, just four appearances of the same extension, then the call waiting will work, most SIP phones with multiple line buttons work this way.
 

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