Can't recieve incoming faxes

Discussion in 'General' started by b00gz, Oct 14, 2008.

  1. b00gz

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    I can send local to local faxes and it works. I can send outgoing faxes and it works but when incoming faxes come from outside the Elastix PBX it does not work here is a log from an incoming fax any ideas?

    [root@at-hq-srv5 log]# cat c000000148
    Oct 13 19:23:58.54: [25781]: SESSION BEGIN 000000148 59304614305XXXX
    Oct 13 19:23:58.54: [25781]: HylaFAX (tm) Version 4.3.3
    Oct 13 19:23:58.54: [25781]: CallID: "8009806858" "TOLL FREE CALL" "<NONE>" "s"
    Oct 13 19:23:58.54: [25781]: MODEM set XON/XOFF/FLUSH: input ignored, output disabled
    Oct 13 19:23:58.54: [25781]: <-- [4:ATA\r]
    Oct 13 19:24:02.34: [25781]: --> [7]
    Oct 13 19:24:02.34: [25781]: ANSWER: FAX CONNECTION DEVICE '/dev/ttyIAX1'
    Oct 13 19:24:02.34: [25781]: STATE CHANGE: ANSWERING -> RECEIVING
    Oct 13 19:24:02.34: [25781]: RECV FAX: begin
    Oct 13 19:24:02.34: [25781]: <-- HDLC<32:FF C0 04 B5 00 AA 12 9E 36 86 62 82 1A 04 14 2E B6 94 04 6A A6 4E CE 96 F6 76 04 2C 74 CC 74 CC>
    Oct 13 19:24:02.34: [25781]: <-- data [32]
    Oct 13 19:24:02.34: [25781]: <-- data [2]
    Oct 13 19:24:03.44: [25781]: --> [7]
    Oct 13 19:24:03.44: [25781]: <-- HDLC<23:FF C0 02 22 2A 32 04 16 C6 A6 2A F6 96 36 A6 16 82 04 04 04 04 04 04>
    Oct 13 19:24:03.44: [25781]: <-- data [23]
    Oct 13 19:24:03.44: [25781]: <-- data [2]
    Oct 13 19:24:04.28: [25781]: --> [7]
    Oct 13 19:24:04.28: [25781]: <-- HDLC<13:FF C8 01 00 73 5F 23 01 FB C1 01 01 18>
    Oct 13 19:24:04.28: [25781]: <-- data [13]
    Oct 13 19:24:04.28: [25781]: <-- data [2]
    Oct 13 19:24:04.88: [25781]: --> [2]
    Oct 13 19:24:04.88: [25781]: <-- [9:AT+FRH=3\r]
    Oct 13 19:24:11.88: [25781]: --> [0:]
    Oct 13 19:24:11.88: [25781]: MODEM <Empty line>
    Oct 13 19:24:11.88: [25781]: MODEM TIMEOUT: waiting for v.21 carrier
    Oct 13 19:24:11.88: [25781]: <-- data [1]
    Oct 13 19:24:11.90: [25781]: --> [2]
    Oct 13 19:24:11.90: [25781]: DELAY 1500 ms
    Oct 13 19:24:13.40: [25781]: <-- [9:AT+FTH=3\r]
    Oct 13 19:24:13.40: [25781]: --> [7]
    Oct 13 19:24:13.40: [25781]: <-- HDLC<32:FF C0 04 B5 00 AA 12 9E 36 86 62 82 1A 04 14 2E B6 94 04 6A A6 4E CE 96 F6 76 04 2C 74 CC 74 CC>
    Oct 13 19:24:13.40: [25781]: <-- data [32]
    Oct 13 19:24:13.40: [25781]: <-- data [2]
    Oct 13 19:24:15.36: [25781]: --> [7]
    Oct 13 19:24:15.36: [25781]: <-- HDLC<23:FF C0 02 22 2A 32 04 16 C6 A6 2A F6 96 36 A6 16 82 04 04 04 04 04 04>
    Oct 13 19:24:15.36: [25781]: <-- data [23]
    Oct 13 19:24:15.36: [25781]: <-- data [2]
    Oct 13 19:24:16.22: [25781]: --> [7]
    Oct 13 19:24:16.23: [25781]: <-- HDLC<13:FF C8 01 00 73 5F 23 01 FB C1 01 01 18>
    Oct 13 19:24:16.23: [25781]: <-- data [13]
    Oct 13 19:24:16.23: [25781]: <-- data [2]
    Oct 13 19:24:16.82: [25781]: --> [2]
    Oct 13 19:24:16.82: [25781]: <-- [9:AT+FRH=3\r]
    Oct 13 19:24:18.61: [25781]: --> [10:NO CARRIER]
    Oct 13 19:24:18.61: [25781]: MODEM No carrier
    Oct 13 19:24:18.61: [25781]: DELAY 1500 ms
    Oct 13 19:24:20.11: [25781]: <-- [9:AT+FTH=3\r]
    Oct 13 19:24:20.11: [25781]: --> [5]
    Oct 13 19:24:20.11: [25781]: RECV FAX: RSPREC error/got EOT
    Oct 13 19:24:20.11: [25781]: RECV FAX: end
    Oct 13 19:24:20.11: [25781]: SESSION END
     
  2. b00gz

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    My problem turned out I was getting 1 way audio. I had to create and configure sip_nat.conf with my public ip and private network information.
     
  3. lonelife

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    i have the same problems with you
     
  4. jgutierrez

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    ok, you are using a zap trunk? a sip/iax2 trunk?
     
  5. dacos1979

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    Hello i have the same problem when I use de fax module in regular PSTN it is OK, but when I try to use the FAX over IP PROVEEDOR, it doen't work. The line canreinvite=yes and t38pt_udptl=yes it enable, but i think the problem it's the codect T38. How can I resolv this problem? tehre is a warning
    --- chan_sip.c: Unsupported SDP media type in offer: image 16976 udptl t38 ---
    Thank you.
     
  6. joserbedoya

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    Hi there, I have the same problem that you posted it, you said that you solved by adding your public IP and LAN IP into the sip_nat.conf file, but I dont get the clear picture, can you help me with the exact lines that you wrote on your file.

    Thanks for your help I know it was like a year ago but maybe you still remember how to do it right.

    Best Regards.

    Jose.
     
  7. diadiego86

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    i have the same problems with you

    can you helpme


    use elastix 2.0
    trunk sip
    ext iax2


    Please
     
  8. fmvillares

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    asterisk 1.6 only supports t38 udptl passthrough and its not a codec its a protocol...for can reinvite to work you also mut have dtmfmode = info ....
     
  9. diadiego86

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    Hi Fernando

    thank you very much for your quick response

    Could you please explain a little better and could receive faxes in my elastix.

    I do not understand what to dtmf = info

    Thank you so much

    :(
     
  10. fmvillares

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    Re: Re:Can't recieve incoming faxes

    canreinvite direct passthrough of rtp stream needs always to have dtmf mode set to info instead of rfc2833 to work thats it...with no dtmf mode setted to info canreinvite cant work and rtp streams cannot get straight from your t38 fax hardware machine to your isp
    as asterisk has no native support for t38 full specs in 1.6 version
     
  11. diadiego86

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    Re: Re:Can't recieve incoming faxes

    hola Ing Fernando

    Disculpeme por escribirle en español pero lo entiendo mas

    Siento no entender su respuesta bien pero no logro corregir mi error

    mi troncal Sip esta asi

    context=from-trunk
    type=friend
    dtmfmode=rfc2833
    canreinvite=no
    host=x.x.x.x
    disallow=all
    allow=gsm&ulaw&alaw&g729
    qualify=yes
    insecure=very

    si yo cambio el dtmfmode=rfc2833 por =info no reconoce los tonos cuando marcan a una ext

    cuando recibo un fax desde un externo esta es la ultima parte del log

    Feb 24 08:56:56.89: [31713]: --> [10:NO CARRIER]
    Feb 24 08:56:56.89: [31713]: DELAY 1500 ms
    Feb 24 08:56:58.39: [31713]: <-- [9:AT+FTH=3\r]
    Feb 24 08:56:58.39: [31713]: --> [5]
    Feb 24 08:56:58.39: [31713]: RECV FAX: RSPREC error/got EOT
    Feb 24 08:56:58.39: [31713]: RECV FAX: end
    Feb 24 08:56:58.39: [31713]: SESSION END


    Agradezco mucho su valiosa colaboracion
     
  12. fmvillares

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    Re: Re:Can't recieve incoming faxes

    es simple si tu provider no te da sip INFO en dtmf mode entonces no podes hacer el canreinvite y no es compatible T38 y no podes enviar faxes ....
    deja ademas como alternativa ulaw como 1er codec y no uses & como separador porque no es mas valido el unico separador valido es la , (coma)
    si tenes asterisk 1.4 ademas debes tener el t38 udptl habilitado pero de nuevo no creo que tu proveedor sea compatible en ningun concepto en t38
     
  13. diadiego86

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    Re: Re:Can't recieve incoming faxes

    error en el envio del post
    caso omiso
     
  14. diadiego86

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    Re: Re:Can't recieve incoming faxes

    Ing Fernando Muchas garcias por su ayuda

    me comunique con el proveedor de SIP y ellos me indican que si manejan protocolo sobre sip t38, me pidieron hacer una prueba de fax desde su central pero no se logro la recepcion. el soporte me dice que el marca al numero y a la ext y suena el tono de fax, pero que mi planta no le esta envando un invite para enpezar la trasmision, que esta debe enviar para decir que negociacion hacer.

    no veo donde tengo el error si he configurado mi ext iax2 y esta enlazada con el fax virtual, desde mi equipo con jhylafax si llegan los fax al correo electronico. pero aun no logro recibilirlos desde fuera.

    este ees el log del fax enviado por ellos

    Feb 24 13:42:49.45: [31713]: SESSION BEGIN 000000264 05717454575
    Feb 24 13:42:49.45: [31713]: HylaFAX (tm) Version 4.3.9
    Feb 24 13:42:49.45: [31713]: CallID: "18063000" "18063000" "<NONE>" "s"
    Feb 24 13:42:49.45: [31713]: MODEM set XON/XOFF/FLUSH: input ignored, output disabled
    Feb 24 13:42:49.45: [31713]: <-- [4:ATA\r]
    Feb 24 13:42:53.17: [31713]: --> [7]
    Feb 24 13:42:53.17: [31713]: ANSWER: FAX CONNECTION DEVICE '/dev/ttyIAX2'
    Feb 24 13:42:53.17: [31713]: STATE CHANGE: ANSWERING -> RECEIVING
    Feb 24 13:42:53.17: [31713]: RECV FAX: begin
    Feb 24 13:42:53.17: [31713]: <-- HDLC<32:FF C0 04 B5 00 AA 12 9E 36 86 62 82 1A 04 14 2E B6 94 04 6A A6 4E CE 96 F6 76 04 2C 74 CC 74 9C>
    Feb 24 13:42:53.17: [31713]: <-- data [32]
    Feb 24 13:42:53.17: [31713]: <-- data [2]
    Feb 24 13:42:54.13: [31713]: --> [7]
    Feb 24 13:42:54.13: [31713]: <-- HDLC<23:FF C0 02 96 36 86 C2 04 6A 82 04 CA 0A 92 04 1E 86 62 04 04 04 04 04>
    Feb 24 13:42:54.13: [31713]: <-- data [23]
    Feb 24 13:42:54.13: [31713]: <-- data [2]
    Feb 24 13:42:54.87: [31713]: --> [7]
    Feb 24 13:42:54.87: [31713]: <-- HDLC<13:FF C8 01 00 73 5F 23 01 FB C1 01 01 18>
    Feb 24 13:42:54.87: [31713]: <-- data [13]
    Feb 24 13:42:54.87: [31713]: <-- data [2]
    Feb 24 13:42:55.45: [31713]: --> [2]
    Feb 24 13:42:55.45: [31713]: <-- [9:AT+FRH=3\r]
    Feb 24 13:43:02.46: [31713]: --> [0:]
    Feb 24 13:43:02.46: [31713]: MODEM <Empty line>
    Feb 24 13:43:02.46: [31713]: MODEM TIMEOUT: waiting for v.21 carrier
    Feb 24 13:43:02.46: [31713]: <-- data [1]
    Feb 24 13:43:02.47: [31713]: --> [2]
    Feb 24 13:43:02.47: [31713]: DELAY 1500 ms
    Feb 24 13:43:03.97: [31713]: <-- [9:AT+FTH=3\r]
    Feb 24 13:43:03.99: [31713]: --> [7]
    Feb 24 13:43:03.99: [31713]: <-- HDLC<32:FF C0 04 B5 00 AA 12 9E 36 86 62 82 1A 04 14 2E B6 94 04 6A A6 4E CE 96 F6 76 04 2C 74 CC 74 9C>
    Feb 24 13:43:03.99: [31713]: <-- data [32]
    Feb 24 13:43:03.99: [31713]: <-- data [2]
    Feb 24 13:43:05.77: [31713]: --> [7]
    Feb 24 13:43:05.77: [31713]: <-- HDLC<23:FF C0 02 96 36 86 C2 04 6A 82 04 CA 0A 92 04 1E 86 62 04 04 04 04 04>
    Feb 24 13:43:05.77: [31713]: <-- data [23]
    Feb 24 13:43:05.77: [31713]: <-- data [2]
    Feb 24 13:43:06.51: [31713]: --> [7]
    Feb 24 13:43:06.51: [31713]: <-- HDLC<13:FF C8 01 00 73 5F 23 01 FB C1 01 01 18>
    Feb 24 13:43:06.51: [31713]: <-- data [13]
    Feb 24 13:43:06.51: [31713]: <-- data [2]
    Feb 24 13:43:07.09: [31713]: --> [2]
    Feb 24 13:43:07.09: [31713]: <-- [9:AT+FRH=3\r]
    Feb 24 13:43:14.10: [31713]: --> [0:]
    Feb 24 13:43:14.10: [31713]: MODEM <Empty line>
    Feb 24 13:43:14.10: [31713]: MODEM TIMEOUT: waiting for v.21 carrier
    Feb 24 13:43:14.10: [31713]: <-- data [1]
    Feb 24 13:43:14.11: [31713]: --> [2]
    Feb 24 13:43:14.11: [31713]: DELAY 1500 ms
    Feb 24 13:43:15.61: [31713]: <-- [9:AT+FTH=3\r]
    Feb 24 13:43:15.61: [31713]: --> [7]
    Feb 24 13:43:15.61: [31713]: <-- HDLC<32:FF C0 04 B5 00 AA 12 9E 36 86 62 82 1A 04 14 2E B6 94 04 6A A6 4E CE 96 F6 76 04 2C 74 CC 74 9C>
    Feb 24 13:43:15.61: [31713]: <-- data [32]
    Feb 24 13:43:15.61: [31713]: <-- data [2]
    Feb 24 13:43:17.39: [31713]: --> [7]
    Feb 24 13:43:17.39: [31713]: <-- HDLC<23:FF C0 02 96 36 86 C2 04 6A 82 04 CA 0A 92 04 1E 86 62 04 04 04 04 04>
    Feb 24 13:43:17.39: [31713]: <-- data [23]
    Feb 24 13:43:17.39: [31713]: <-- data [2]
    Feb 24 13:43:18.13: [31713]: --> [7]
    Feb 24 13:43:18.13: [31713]: <-- HDLC<13:FF C8 01 00 73 5F 23 01 FB C1 01 01 18>
    Feb 24 13:43:18.13: [31713]: <-- data [13]
    Feb 24 13:43:18.13: [31713]: <-- data [2]
    Feb 24 13:43:18.71: [31713]: --> [2]
    Feb 24 13:43:18.71: [31713]: <-- [9:AT+FRH=3\r]
    Feb 24 13:43:25.72: [31713]: --> [0:]
    Feb 24 13:43:25.72: [31713]: MODEM <Empty line>
    Feb 24 13:43:25.72: [31713]: MODEM TIMEOUT: waiting for v.21 carrier
    Feb 24 13:43:25.72: [31713]: <-- data [1]
    Feb 24 13:43:25.73: [31713]: --> [2]
    Feb 24 13:43:25.73: [31713]: DELAY 1500 ms
    Feb 24 13:43:27.23: [31713]: <-- [9:AT+FTH=3\r]
    Feb 24 13:43:27.23: [31713]: --> [7]
    Feb 24 13:43:27.23: [31713]: <-- HDLC<32:FF C0 04 B5 00 AA 12 9E 36 86 62 82 1A 04 14 2E B6 94 04 6A A6 4E CE 96 F6 76 04 2C 74 CC 74 9C>
    Feb 24 13:43:27.23: [31713]: <-- data [32]
    Feb 24 13:43:27.23: [31713]: <-- data [2]
    Feb 24 13:43:29.01: [31713]: --> [7]
    Feb 24 13:43:29.01: [31713]: <-- HDLC<23:FF C0 02 96 36 86 C2 04 6A 82 04 CA 0A 92 04 1E 86 62 04 04 04 04 04>
    Feb 24 13:43:29.01: [31713]: <-- data [23]
    Feb 24 13:43:29.01: [31713]: <-- data [2]
    Feb 24 13:43:29.75: [31713]: --> [7]
    Feb 24 13:43:29.75: [31713]: <-- HDLC<13:FF C8 01 00 73 5F 23 01 FB C1 01 01 18>
    Feb 24 13:43:29.75: [31713]: <-- data [13]
    Feb 24 13:43:29.75: [31713]: <-- data [2]
    Feb 24 13:43:30.33: [31713]: --> [2]
    Feb 24 13:43:30.33: [31713]: <-- [9:AT+FRH=3\r]
    Feb 24 13:43:37.34: [31713]: --> [0:]
    Feb 24 13:43:37.34: [31713]: MODEM <Empty line>
    Feb 24 13:43:37.34: [31713]: MODEM TIMEOUT: waiting for v.21 carrier
    Feb 24 13:43:37.34: [31713]: <-- data [1]
    Feb 24 13:43:37.35: [31713]: --> [2]
    Feb 24 13:43:37.35: [31713]: RECV FAX: No answer (T.30 T1 timeout)
    Feb 24 13:43:37.35: [31713]: RECV FAX: end
    Feb 24 13:43:37.35: [31713]: SESSION END



    Agradezco su valioso tiempo en estas inquietudes Ing
     
  15. diadiego86

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    Re: Re:Can't recieve incoming faxes

    error en el envio del post
    caso omiso
     
  16. fmvillares

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    Re: Re:Can't recieve incoming faxes

    porque no tenes t38 vos!!!! a ver porfa ...que te dije...que version tenes seguro una 1.4 que no soporta t38!!!!! y 2ndo el hyla +iaxmodem es t30 o sea fax comun jamas te va a fucnionar con t38 el t38 solo funciona en asterisk 1.6 y 1.8 y con la app_fax de digium no con hyla e iax modem o con un hardware que soporte t38 nativo
     
  17. diadiego86

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    Re: Re:Can't recieve incoming faxes

    Ing Fernando

    Mi version de elastix es 2.0

    asterisk 1.6


    Gracias
     
  18. fmvillares

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    Re: Re:Can't recieve incoming faxes

    por eso de nuevo no tenes t38!!! asterisk 1.6 solo soporta t38 en su canal de app fax nativo de digium el cual es pago o con 1 solo canal si te registras y lo compilas a mano
    con hyla nunca te va a funcionar porque no es t38 es t30 fax comun
    te quedan 2 caminos
    1, comprar un gateway ata FXS con t38 como el cisco papt2 o un ht502 de grandstream a un fax comun o meter el app_fax de digium con soporte de t38
     
  19. diadiego86

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    Re: Re:Can't recieve incoming faxes

    Muchas Gracias Ing Fernando

    Podria por ultimo indicarme donde puedo documentarme mas, acerca de instalar el app_fax de digium, la verdad he estado buscando pero nada con ayuda.


    Gracias por su tiempo
     
  20. fmvillares

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