Can't access web GUI after inital install

Discussion in 'General' started by jcardinal, Jul 13, 2009.

  1. jcardinal

    Joined:
    Jul 13, 2009
    Messages:
    35
    Likes Received:
    0
    I installed elastix 1.5.2 from ISO onto a Shuttle SG31G2. The onboard ethernet adapter was not recognized, so I had to install a driver for it. Once that was done and the machine was online, I still couldn't access the web GUI. I tried completely disabling selinux, but still couldn't get connected. The error message in Firefox (and IE) suggests that I'm not getting connected at all. I've confirmed that apache is running. I also installed trixbox 2.8.0.1 and was able to access the web GUI immediately after the install with no other steps required.

    Is it possible that the installer didn't complete since it didn't find an ethernet adapter? Any suggestions on what I can do to get up and running?
     
  2. jcardinal

    Joined:
    Jul 13, 2009
    Messages:
    35
    Likes Received:
    0
    To follow up on this...it seems that the elastix installer does indeed fail if it can't find a working ethernet adapter. After this install, I got the ethernet adapter working but still had no ability to connect via the web interface.

    I attempted the entire install again with a USB ethernet adapter connected, and everything came up correctly. I then got the unrecognized onboard ethernet adapter working, removed the USB one, and everything is working great.
     
  3. gamba47

    Joined:
    May 28, 2009
    Messages:
    595
    Likes Received:
    0
    Looks like a bug!

    gamba47
     
  4. javapaul

    Joined:
    Jul 1, 2009
    Messages:
    99
    Likes Received:
    0
    i had the same problem, i use ifconfig to look up the Ethernet info, and it didn't have an ip address so i assigned one and then ping it from a different location, also all my security options on FF an IE were real high so i lowered them and it worked
     
  5. jcardinal

    Joined:
    Jul 13, 2009
    Messages:
    35
    Likes Received:
    0
    I'm pretty sure you're having a different issue then. Your Firefox/IE security problems suggest they weren't allowing you to visit the web GUI because of the suspicious/self-signed SSL certificates that elastix uses by default. My issue had to do with a failed install. I didn't make any changes to the client machine or browser settings between the time things weren't working and the time they were. This was purely a server problem.

    I can't remember for certain, but I almost feel like there weren't even the proper (any?) files in /var/www/html/ after the first/unsuccessful install. I should have documented things better, but at the time, I was just in a hurry to get things working.
     
  6. javapaul

    Joined:
    Jul 1, 2009
    Messages:
    99
    Likes Received:
    0
    did u run ifconfig in the linux box? are you getting a proper ip? is the NIC been detected?
     
  7. jcardinal

    Joined:
    Jul 13, 2009
    Messages:
    35
    Likes Received:
    0
    Yes. When I was having this problem, I ran ifconfig, found that the NIC was not detected, installed the necessary driver, configured the NIC and brought the elastix server online. After that, I could ping to and from the elastix server, as well as use ssh and other tools to confirm it was connected and accessible on the network. With all of those things working and apache confirmed to be up and running, I could not connect to the elastix box from a web browser.

    Like I said, I was able to repeat the elastix installation from scratch with a USB NIC connected and everything came up as expected. I'm suggesting that the first install attempt had a critical failure because it did not detect a working NIC.
     
  8. Blueeye

    Joined:
    Sep 7, 2009
    Messages:
    1
    Likes Received:
    0
    Hi jcardinal

    i have the same problem with my shuttle :(

    were did u get the driver and how do i install it

    Cheers

    Rod
     
  9. jcardinal

    Joined:
    Jul 13, 2009
    Messages:
    35
    Likes Received:
    0
    Check out post #4 at this link:
    To reiterate though, I had to do the initial installation of elastix with a separate NIC card installed. Then, after everything is installed, you install the driver for the onboard NIC, remove the separate NIC you used for installation, and reconfigure your network settings.

    I hope that helps!
     
  10. rafael

    Joined:
    May 14, 2007
    Messages:
    1,454
    Likes Received:
    1
  11. a_villacis

    Joined:
    Jun 2, 2008
    Messages:
    36
    Likes Received:
    0
    Is this still an issue with the Elastix ISO for 1.6.0 beta 2?
     
  12. a_villacis

    Joined:
    Jun 2, 2008
    Messages:
    36
    Likes Received:
    0
    Unable to reproduce the issue in a virtual machine. Our system has a DHCP server in the LAN for our phones.

    I did the following:
    - configure virtual machine (VM) without any network card
    - install Elastix-2.0 alpha on it. As expected, no network connectivity.
    - Power down virtual machine
    - Modify VM configuration to add supported network card emulation\
    - Restart VM
    - System successfully gets an IP address via DHCP.
    - Web server responds normally.
     
  13. newdem

    Joined:
    Oct 14, 2009
    Messages:
    7
    Likes Received:
    0
    hi
    same pb, did you make hard install from usb key?
    you can try :

    iptables -F


    bye
     

Share This Page