cannot here on out-going call from remote ATA ext.

ahmershuja

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Jan 15, 2010
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#1
hi guys;

i've remote ext at my home, and my server is at my work place, im getting strange problem, i can receive calls on my remote ext at home, but cannot make call from remote ext from home...

actual problem I'm facing is:
- cannot hear the bell ring after dial the number
- the other end "suppose i dial on my cell" on my cell, bell rings
- after attend call on the cell phone, i can hear from home ext.
- but on home ext, i cannot hear from the cell phone
- and line is connected...

I'm using 2 trunk account for office use i use trunk1 and for home i am using trunk2

any help will be appreciated...

thanks in advance...
ahmer
 

pinazo

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Aug 12, 2010
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#2
Are you using Elastix 2.0?
It seems it's a common issue in that version that you cannot hear the tone that indicates the other side is ringing.
If you have one way audio, it may be a NAT problem. Have you opened the correct ports in the router at home?
 

ahmershuja

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#3
thanks pinazo;

i've no idea for ata port, which port i should open, would you please guide me about...

thanks again...
ahmer
 

ahmershuja

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#4
its working now, i update the router port forwarding...
 

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