cannot here on out-going call from remote ATA ext.

Discussion in 'General' started by ahmershuja, Sep 19, 2010.

  1. ahmershuja

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    hi guys;

    i've remote ext at my home, and my server is at my work place, im getting strange problem, i can receive calls on my remote ext at home, but cannot make call from remote ext from home...

    actual problem I'm facing is:
    - cannot hear the bell ring after dial the number
    - the other end "suppose i dial on my cell" on my cell, bell rings
    - after attend call on the cell phone, i can hear from home ext.
    - but on home ext, i cannot hear from the cell phone
    - and line is connected...

    I'm using 2 trunk account for office use i use trunk1 and for home i am using trunk2

    any help will be appreciated...

    thanks in advance...
    ahmer
     
  2. pinazo

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    Are you using Elastix 2.0?
    It seems it's a common issue in that version that you cannot hear the tone that indicates the other side is ringing.
    If you have one way audio, it may be a NAT problem. Have you opened the correct ports in the router at home?
     
  3. ahmershuja

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    thanks pinazo;

    i've no idea for ata port, which port i should open, would you please guide me about...

    thanks again...
    ahmer
     
  4. ahmershuja

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    its working now, i update the router port forwarding...
     

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