Cannot access the agent portal [Solved]

Discussion in 'General' started by just4fun, Dec 10, 2008.

  1. just4fun

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    Hello!

    After trying to login to the Call Center Agent screen the PBX call at my current extensions and verified the password, after that I hear the confirmation about succesfull agent login and hear the music, BUT the login window with the Hourclock cursor still showed up and does not go to the agent screen.
    Please let me know the source of my problem? I've succesfully setuped the Call Center 1.3 for Elastix 1.3-2 with the latest yum updates and firebird 3 (latest)

    Best Regards,
    Andrew
     
  2. jgutierrez

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    Re:Cannot access the agent portal

    hello
    Paste a screen shoot of your problem
     
  3. just4fun

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    Re:Cannot access the agent portal

    Many thanks for your reply!
    I've attached the picture of established call in X-lite (Logged as agent on extension 6105) and the log in dialog with Hour glass cursor. [​IMG]
     
  4. jgutierrez

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    Re:Cannot access the agent portal

    Hello,

    I have a couple of questions:
    * I suppose that you have an agent number 1, that is correct?
    * Paste the result of the following command:
    asterisk -rx "agent show"
    * Before you login, open an asterisk console
    asterisk -r
    set a level 14 debug
    core set verbose 14
    and paste what you get when you login as an agent
    * Is the elastixdialer service running?
    service elastixdialer status
     
  5. just4fun

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    Re:Cannot access the agent portal

    Hello jgutierrez!
    Will answer to your questions with great pleasure!
    # asterisk -rx "agent show"
    1 (admin) not logged in (musiconhold is 'default')
    100 (Agent) not logged in (musiconhold is 'default')
    2 agents configured [0 online , 2 offline]

    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    -- Executing [*88881@from-internal:1] Set("SIP/6105-08c9cff0", "AGENTNUMBER=1") in new stack
    -- Executing [*88881@from-internal:2] NoOp("SIP/6105-08c9cff0", "AgentNumber is 1") in new stack
    -- Executing [*88881@from-internal:3] AgentLogin("SIP/6105-08c9cff0", "1") in new stack
    -- <SIP/6105-08c9cff0> Playing 'agent-pass' (language 'en')
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    -- <SIP/6105-08c9cff0> Playing 'agent-loginok' (language 'en')
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    -- Started music on hold, class 'default', on SIP/6105-08c9cff0
    == Agent '1' logged in (format ulaw/ulaw)
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    elastix*CLI> exit
    [root@elastix ~]#


    Yes, it status running!
     
  6. just4fun

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    Re:Cannot access the agent portal

    Look's like the Asterisk login in the Call Center configuration tab is wrong.
    I've added a new agent in manager.conf named Zoer and change the Call Center Asterisk login to Zoer, but with no help. After trying to Agent Console Login the log still consist off == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1
    == Parsing '/etc/asterisk/manager.conf': Found
    == Parsing '/etc/asterisk/manager_additional.conf': Found
    == Parsing '/etc/asterisk/manager_custom.conf': Found
    == Manager 'admin' logged on from 127.0.0.1
    == Manager 'admin' logged off from 127.0.0.1

    manager.conf
    [zoer]
    secret = 1234
    deny=0.0.0.0/0.0.0.0
    permit=127.0.0.1/255.255.255.0
    permit=192.168.80.0/255.255.0.0
    read = system,call,log,verbose,command,agent,user
    write = system,call,log,verbose,command,agent,user
     
  7. just4fun

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    Re:Cannot access the agent portal

    [SOLVED]
    After adding the AGENT with number from 4 digits, I can to login to the portal.
     

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