calls_detail show only failure and abandoned

Discussion in 'General' started by karabayir.mehmet, Feb 1, 2011.

  1. karabayir.mehmet

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  2. fmvillares

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    well if you want to have an real answer thats not the way to ask...
    first of all think if you talking to other user an standard one...calls detail??? in which menu?? version???
    for us that we know elastix totally we know (again) that is a call center menu report...but ive been testing my own and shows all calls success etc...the call center dialer is up & running? the phones you re entering into the call center queues are ok?
     
  3. karabayir.mehmet

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    sorry for this.

    version of elastix is 2.0.0 release 58

    in my call_center menu>reports tab> calls_detail report it shows only failure and abandoned calls not the others. in call_center>outgoing_calls>csv_data there are lots of success calls but they are not in calls_detail report..

    the call_center dialer is up and running and calls are successful and the phones that i entered into the call_center queues are ok.
     
  4. fmvillares

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    maybe a buggy version...elastix actual version is 2.0.4
    and this is the latest you can have in all versions

    Name Package Name Version Release
    Kernel
    Linux(i386) 2.6.18 194.32.1.el5
    Name Package Name Version Release
    Elastix
    elastix 2.0.4 7
    elastix-sugarcrm-addon 5.2.0l 5
    elastix-redfone 2.0.0 2
    elastix-addons 2.0.4 2
    elastix-email_admin 2.0.4 2
    elastix-developer 2.0.4 1
    elastix-pbx 2.0.4 9
    elastix-asterisk-sounds 1.2.3 1
    elastix-vtigercrm 5.1.0 8
    elastix-a2billing 1.8.1 11beta
    elastix-distributed_dialplan 2.0.4 1
    elastix-reports 2.0.4 1
    elastix-rear 1.7.23 2.1.0
    elastix-conferenceroom 0.0.0 10
    elastix-callcenter 2.0.0 12
    elastix-firstboot 2.0.4 1
    elastix-my_extension 2.0.4 3
    elastix-fax 2.0.4 2
    elastix-system 2.0.4 4
    elastix-agenda 2.0.4 3
    Name Package Name Version Release
    RounCubeMail
    RoundCubeMail 0.3.1 7
    Name Package Name Version Release
    Mail
    postfix 2.3.3 2.1.el5_2
    cyrus-imapd 2.3.7 7.el5_4.3
    Name Package Name Version Release
    IM
    openfire 3.5.1 2
    Name Package Name Version Release
    FreePBX
    freePBX 2.7.0 8
    Name Package Name Version Release
    Asterisk
    asterisk 1.6.2.16.1 0
    asterisk-perl 0.10 2
    asterisk-addons 1.6.2.2 0
    Name Package Name Version Release
    FAX
    hylafax 4.3.9 0rhel5
    iaxmodem 1.2.0 1.1
    Name Package Name Version Release
    DRIVERS
    dahdi 2.4.0 1
    rhino 0.99.4 0.rc1
    wanpipe-util 3.5.18 1
     
  5. cbarbosa

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    Hi everybody,

    I got a similar problem.

    I have installed elastix 2.0.0 version 57, call center module 2.0.12.

    Under menu of call center, tag reports, option "calls detail" I just can receive 51 lines. No way to get more records. Navigations buttons are not actives (start, previous, next, end, and arrows). Even filtering the information the number of rows presented still 51. I meant just the beggining of the report is showed. Please advice what can be done to fix the situation.

    Here is my version info:

    Kernel
    Linux(i386)-2.6.18-194.3.1.el5

    Elastix
    elastix-2.0.0-57
    elastix-firstboot-2.0.0-14
    elastix-email_admin-2.0.0-23
    elastix-system-2.0.0-38
    elastix-asterisk-sounds-1.2.3-1
    elastix-vtigercrm-5.1.0-8
    elastix-agenda-2.0.0-24
    elastix-fax-2.0.0-18
    elastix-reports-2.0.0-20
    elastix-callcenter-2.0.0-12
    elastix-a2billing-1.3.0-4
    elastix-addons-2.0.0-19
    elastix-pbx-2.0.0-40
    elastix-developer-2.0.0-4

    RounCubeMail
    RoundCubeMail-0.3.1-5

    Mail
    postfix-2.3.3-2.1.el5_2
    cyrus-imapd-2.3.7-7.el5_4.3

    IM
    openfire-3.5.1-2

    FreePBX
    freePBX-2.7.0-9

    Asterisk
    asterisk-1.6.2.13-0
    asterisk-perl-0.10-2
    asterisk-addons-1.6.2.1-0

    FAX
    hylafax-4.3.9-0rhel5
    iaxmodem-1.2.0-1.1

    DRIVERS
    dahdi-2.3.0.1-3
    rhino-0.99.3-2.beta2
    wanpipe-util-3.5.14-0

    Best regards,

    Carlos Barbosa
     
  6. hcqm

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    Re: Re:calls_detail show only failure and abandoned

    Same thing here!

    elastix-2.0.0-57
    elastix-firstboot-2.0.0-14
    elastix-email_admin-2.0.0-23
    elastix-system-2.0.0-38
    elastix-asterisk-sounds-1.2.3-1
    elastix-vtigercrm-5.1.0-8
    elastix-agenda-2.0.0-24
    elastix-fax-2.0.0-18
    elastix-reports-2.0.0-20
    elastix-callcenter-2.0.0-12
    elastix-a2billing-1.3.0-4
    elastix-addons-2.0.0-19
    elastix-pbx-2.0.0-40
    elastix-developer-2.0.0-4

    Definitely IS A BUG on elastix-callcenter-2.0.0-10 and 20.0.0-12. No resolution yet.
     
  7. hcqm

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    Re: Re:calls_detail show only failure and abandoned

    Hi all!
    I fixed the problem editing /var/www/html/modules/calls_detail/index.php
    Find this:

    $offset = 0;
    $limit = 50;

    and replace it with this:

    $offset = 0;
    $limit = "";


    Regards,
    Hector.
     
  8. cbarbosa

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    Re: Re:calls_detail show only failure and abandoned

    Great!!!
    I had tried it and worked fine.

    But I would like to navigation buttons working when you use $limit different of "". I think the key here is to know hot to send the correct parameters to get form activating those navigations buttons. Any clue ? I have been trying understand the algorithm but not much experience with php...

    Best regards,

    Carlos Barbosa
     
  9. fmvillares

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    Re: Re:calls_detail show only failure and abandoned

    do you have reported this or seek this into bug tracker to see if reported or solved to many people?
     

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