calls_detail show only failure and abandoned

karabayir.mehmet

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#1

fmvillares

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#2
well if you want to have an real answer thats not the way to ask...
first of all think if you talking to other user an standard one...calls detail??? in which menu?? version???
for us that we know elastix totally we know (again) that is a call center menu report...but ive been testing my own and shows all calls success etc...the call center dialer is up & running? the phones you re entering into the call center queues are ok?
 

karabayir.mehmet

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#3
sorry for this.

version of elastix is 2.0.0 release 58

in my call_center menu>reports tab> calls_detail report it shows only failure and abandoned calls not the others. in call_center>outgoing_calls>csv_data there are lots of success calls but they are not in calls_detail report..

the call_center dialer is up and running and calls are successful and the phones that i entered into the call_center queues are ok.
 

fmvillares

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#4
maybe a buggy version...elastix actual version is 2.0.4
and this is the latest you can have in all versions

Name Package Name Version Release
Kernel
Linux(i386) 2.6.18 194.32.1.el5
Name Package Name Version Release
Elastix
elastix 2.0.4 7
elastix-sugarcrm-addon 5.2.0l 5
elastix-redfone 2.0.0 2
elastix-addons 2.0.4 2
elastix-email_admin 2.0.4 2
elastix-developer 2.0.4 1
elastix-pbx 2.0.4 9
elastix-asterisk-sounds 1.2.3 1
elastix-vtigercrm 5.1.0 8
elastix-a2billing 1.8.1 11beta
elastix-distributed_dialplan 2.0.4 1
elastix-reports 2.0.4 1
elastix-rear 1.7.23 2.1.0
elastix-conferenceroom 0.0.0 10
elastix-callcenter 2.0.0 12
elastix-firstboot 2.0.4 1
elastix-my_extension 2.0.4 3
elastix-fax 2.0.4 2
elastix-system 2.0.4 4
elastix-agenda 2.0.4 3
Name Package Name Version Release
RounCubeMail
RoundCubeMail 0.3.1 7
Name Package Name Version Release
Mail
postfix 2.3.3 2.1.el5_2
cyrus-imapd 2.3.7 7.el5_4.3
Name Package Name Version Release
IM
openfire 3.5.1 2
Name Package Name Version Release
FreePBX
freePBX 2.7.0 8
Name Package Name Version Release
Asterisk
asterisk 1.6.2.16.1 0
asterisk-perl 0.10 2
asterisk-addons 1.6.2.2 0
Name Package Name Version Release
FAX
hylafax 4.3.9 0rhel5
iaxmodem 1.2.0 1.1
Name Package Name Version Release
DRIVERS
dahdi 2.4.0 1
rhino 0.99.4 0.rc1
wanpipe-util 3.5.18 1
 

cbarbosa

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#5
Hi everybody,

I got a similar problem.

I have installed elastix 2.0.0 version 57, call center module 2.0.12.

Under menu of call center, tag reports, option "calls detail" I just can receive 51 lines. No way to get more records. Navigations buttons are not actives (start, previous, next, end, and arrows). Even filtering the information the number of rows presented still 51. I meant just the beggining of the report is showed. Please advice what can be done to fix the situation.

Here is my version info:

Kernel
Linux(i386)-2.6.18-194.3.1.el5

Elastix
elastix-2.0.0-57
elastix-firstboot-2.0.0-14
elastix-email_admin-2.0.0-23
elastix-system-2.0.0-38
elastix-asterisk-sounds-1.2.3-1
elastix-vtigercrm-5.1.0-8
elastix-agenda-2.0.0-24
elastix-fax-2.0.0-18
elastix-reports-2.0.0-20
elastix-callcenter-2.0.0-12
elastix-a2billing-1.3.0-4
elastix-addons-2.0.0-19
elastix-pbx-2.0.0-40
elastix-developer-2.0.0-4

RounCubeMail
RoundCubeMail-0.3.1-5

Mail
postfix-2.3.3-2.1.el5_2
cyrus-imapd-2.3.7-7.el5_4.3

IM
openfire-3.5.1-2

FreePBX
freePBX-2.7.0-9

Asterisk
asterisk-1.6.2.13-0
asterisk-perl-0.10-2
asterisk-addons-1.6.2.1-0

FAX
hylafax-4.3.9-0rhel5
iaxmodem-1.2.0-1.1

DRIVERS
dahdi-2.3.0.1-3
rhino-0.99.3-2.beta2
wanpipe-util-3.5.14-0

Best regards,

Carlos Barbosa
 

hcqm

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#6
Re: Re:calls_detail show only failure and abandoned

Same thing here!

elastix-2.0.0-57
elastix-firstboot-2.0.0-14
elastix-email_admin-2.0.0-23
elastix-system-2.0.0-38
elastix-asterisk-sounds-1.2.3-1
elastix-vtigercrm-5.1.0-8
elastix-agenda-2.0.0-24
elastix-fax-2.0.0-18
elastix-reports-2.0.0-20
elastix-callcenter-2.0.0-12
elastix-a2billing-1.3.0-4
elastix-addons-2.0.0-19
elastix-pbx-2.0.0-40
elastix-developer-2.0.0-4

Definitely IS A BUG on elastix-callcenter-2.0.0-10 and 20.0.0-12. No resolution yet.
 

hcqm

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#7
Re: Re:calls_detail show only failure and abandoned

Hi all!
I fixed the problem editing /var/www/html/modules/calls_detail/index.php
Find this:

$offset = 0;
$limit = 50;

and replace it with this:

$offset = 0;
$limit = "";


Regards,
Hector.
 

cbarbosa

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#8
Re: Re:calls_detail show only failure and abandoned

Great!!!
I had tried it and worked fine.

But I would like to navigation buttons working when you use $limit different of "". I think the key here is to know hot to send the correct parameters to get form activating those navigations buttons. Any clue ? I have been trying understand the algorithm but not much experience with php...

Best regards,

Carlos Barbosa
 

fmvillares

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#9
Re: Re:calls_detail show only failure and abandoned

do you have reported this or seek this into bug tracker to see if reported or solved to many people?
 

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